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Client Relationship Manager

2 months ago

New York, New York, United States Pear VC Full time
Welcome to Pear VC

Pear VC is transforming the landscape of venture capital. Our innovative approach empowers startups to thrive in a competitive environment.

We are looking for a talented Customer Success Manager to enhance our product offerings and support our partner companies. Your expertise will be crucial in redefining the client experience in the investment sector.

Key Responsibilities:
  • Oversee client onboarding processes, including needs assessment, implementation discussions, user acceptance testing, and issue tracking
  • Work closely with the sales team and leadership to drive client acquisition efforts
  • Manage client account relations, including sharing product updates and strategic roadmaps
  • Evaluate client data to recommend new features and improvements
  • Maintain comprehensive records of client interactions, addressing and resolving issues as needed
  • Identify and nurture new business opportunities within existing partnerships
Qualifications:
  • Experience in client-facing roles within a startup environment
  • Strong understanding of SaaS business models and software deployment projects
  • Exceptional communication and negotiation abilities
  • Technical familiarity with fintech solutions
  • Experience collaborating with agile development and design teams
Preferred Qualifications:
  • Previous experience in a product or client-facing role within a fintech or financial services organization
  • Knowledge of data analysis tools such as SQL
  • Proficiency in project management and customer success platforms
  • A collaborative and entrepreneurial spirit
Benefits:

Competitive Compensation:

We offer a competitive salary and equity options for joining our team at Pear VC.
Health and Wellness Programs:

Along with comprehensive health, dental, and vision coverage, we provide a generous wellness stipend to promote your health.
Complimentary Daily Meals:

All Pear VC team members enjoy free daily meals. We prioritize your well-being :)
Premium Equipment:

We ensure you have top-tier tools for your work, including a high-quality computer and customizable accessories.
Flexible Remote Work:

You have the flexibility to work remotely from any location.

Company:

Pear VC

Position:

Customer Success Manager