Infrastructure Support Specialist
2 weeks ago
- Formulates innovative strategies, methodologies, and optimal practices.
- Facilitates the execution of various business initiatives and projects.
- Ensures alignment with business objectives.
- Guides the initial phase of medium to large-scale projects to establish high-level designs.
- Oversees a small team of 3 to 4 engineers for designated engineering assignments.
- Participates in comprehensive service implementations, data ingestion, and orchestration.
- Architects and deploys low-latency services.
- Advocates for and upholds company policies, procedures, mission, values, and ethical standards.
- Diagnoses business and production challenges.
Assess client applications utilizing analytics tools such as Splunk, xMatters, and Quantum Metrics.
Adjust alert systems to guarantee effective monitoring of Mobile Infrastructure.
Maintain communication across the organization and with third-party entities.
Provide comprehensive information to Tier 1 clients as necessary, including internal DevOps teams and external vendors.
Engage in internal issue reviews and support discussions.
Contribute to support operations during regular hours and address production emergencies outside of regular hours.
Estimate effort levels for assigned tasks and change requests.
Assist in stabilizing production environment transitions.
Identify root causes of technical problems in production and unexpected failures.
Design and implement solutions to enhance error detection and prevent potential outages.
Collaborate with project teams on new product development, offering insights from past technical challenges.
Analyze and propose corrective measures to improve issue detection efficiency.
Equal Employment Opportunity:
Saxon Global is an equal opportunity employer. We do not discriminate based on race, color, religion, creed, sex, age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, marital status, disability, protected veteran status, or any other characteristic protected by law.
We will consider qualified applicants with criminal histories in accordance with applicable law.
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