IT Support Specialist

2 weeks ago

Dallas, Texas, United States Brinker Full time

IT Support Specialist

Dallas, TX

At Brinker, we embody teamwork, pride in our culture, and a commitment to making every individual feel valued. Life is short. Work happy.

Brinker International is dedicated to connecting, serving, and giving back to enhance the lives of our Team Members, Guests, and the community. Our cultural beliefs empower Team Members to make a positive impact on our 4 Key Results: Engaging Team Members, Bringing Back Guests, Growing Sales, and Increasing Profits.

Position Overview

The IT Support Specialist is tasked with overseeing all technical services within the RSC, collaborating closely with our Managed Service Provider (MSP) team. This role primarily focuses on managing escalated ticket volumes from Level 1 support, facilitating the onboarding and offboarding of team members for essential IT tasks, conducting desk visits to resolve hardware issues, and providing troubleshooting assistance to remote team members as needed. Additionally, this position is responsible for deploying technology to RSC team members and integrating new technology as existing products are phased out. This role is vital for ensuring the stability of IT Services within the RSC and for senior decision-makers across the organization.

Key Responsibilities

  • Prepare, test, and deploy software applications and security updates to production environments using Microsoft SCCM or other deployment tools.
  • Manage the onboarding and offboarding processes for team members, including desk visits, hardware troubleshooting, and training on IT functions through PeopleWorks.
  • Troubleshoot and resolve escalated hardware or software incidents/requests from team members.
  • Document workflow deficiencies and propose process improvements.
  • Provide written documentation of problems and incidents via the Service Now ticketing system.
  • Resolve advanced PC issues, including software incompatibilities and registry settings adjustments.
  • Build and test desktop images while creating related support and staging documentation.
  • Provide dedicated PC support for specific departments and special projects as required.
  • Administer a mixed-platform client system environment (Mac OS X, Windows).
  • Communicate daily with cross-functional teams within IT and across the business.
  • Perform application patching for desktop/laptop/tablet software using SCCM or other appropriate tools.
  • Assist in determining hardware technology stacks and managing audio/visual products in the office.
  • Support and maintain VDI infrastructure, troubleshooting as necessary.
  • Ensure thorough testing of desktop packages prior to deployment.
  • Act as a backup for Level 1 support when required.

Qualifications

  • Strong technical skills and experience in complex Desktop infrastructure projects.
  • Proficient in PowerShell for automating operations for support teams.
  • Familiarity with security technologies and strategies, including web and email content filtering and patch management.
  • Experience with infrastructure and application architectures, particularly VDI and MDM.
  • Working knowledge of O365, Skype for Business, and OneDrive.
  • Understanding of MDM technologies for managing corporate devices.
  • Experience in engineering EUC technologies and managing Desktop, Mobile, and Application infrastructure projects.
  • Knowledge of BYOD strategies and ensuring corporate data security.
  • Expertise in Active Directory management.
  • Experience with Group Policy Objects (GPO).
  • Ability to automate manual tasks and improve efficiencies.
  • Experience in translating technical architectures into clear designs.
  • Strong analytical and problem-solving skills.
  • Excellent interpersonal and communication skills.
  • Ability to work collaboratively within a team and independently.
  • Comfortable navigating Windows operating systems and supporting various applications.

Why Choose Brinker?

We offer a comprehensive benefits package, including medical, dental, and vision coverage, life insurance, paid time off, and a 401(k) plan with company matching. Team members at the Restaurant Support Center are eligible for annual bonus potential.

Our campus features an onsite gym and opportunities for wellness activities, including yoga and boot camp programs. We promote a work/life balance in a casual and collaborative environment, with regular company-wide events and community volunteer opportunities.

Explore more opportunities on our Careers page.

Join our talent communities: Brinker LinkedIn
#LifeisShortWorkHappy
#brinkerjobs
#brinkerhead

  • IT Support Specialist

    3 days ago

    Dallas, Texas, United States Desert IT Solutions Full time

    Job SummaryDesert IT Solutions is seeking a highly skilled and experienced IT Support Specialist to join our team. As an IT Support Specialist, you will be responsible for providing technical support and assistance to our clients and internal teams.Key ResponsibilitiesTechnical Support: Provide technical support and assistance to clients and internal teams...

  • IT Support Operations Specialist

    1 week ago

    Dallas, Texas, United States Bridgehead IT Full time

    Job OverviewBridgehead IT is on the lookout for a dedicated IT Support Operations Specialist to enhance our team and deliver outstanding technical assistance to our clients. We prioritize fostering an inclusive workplace and championing diversity within our workforce.Role Summary:Provide on-site technical assistance to clients addressing workstation...

  • L2 Systems and Application Support Specialist

    2 weeks ago

    Dallas, Texas, United States Georgia IT Inc Full time

    L2 Systems and Application Support SpecialistJoin Georgia IT Inc as we seek a skilled professional to enhance our systems and application support team.Position Overview:We are in search of a dedicated L2 systems and application support specialist with a solid foundation in Control M and related technologies.Key Responsibilities:Control M Expertise: Moderate...

  • Desktop Support Specialist

    3 days ago

    Dallas, Texas, United States Desktop & Depot Support Full time

    Job Description**Job Summary**We are seeking a highly motivated and career-driven individual to join our team as a Desktop Support Specialist in Dallas, Texas. As a key member of our Virtual Service Operations team, you will be responsible for providing top-notch workstation software break-fix support, IMAC services, image loads, asset recovery, and printer...

  • Desktop Support Specialist

    3 days ago

    Dallas, Texas, United States Desktop & Depot Support Full time

    Job Description**Job Summary**We are seeking a highly motivated and career-driven individual to join our team as a Desktop Support Specialist in Dallas, Grand Prairie, or Richardson, Texas. As a key member of our Virtual Service Operations team, you will be responsible for providing top-notch workstation software break-fix support, IMAC services, image...

  • Senior IT Support Specialist

    1 week ago

    Dallas, Texas, United States TeamLogic IT, Dallas, TX Full time

    Position OverviewJoin our dynamic team at TeamLogic IT, where we are dedicated to providing exceptional IT solutions to small and medium-sized enterprises. As a Senior IT Support Specialist, you will play a pivotal role in managing and enhancing our clients' technological environments.Key Responsibilities:Oversee the configuration, troubleshooting, and...

  • Technical Support Specialist

    1 week ago

    Dallas, Texas, United States IT Vision Group Full time

    Job OverviewPosition: Desktop Support and Field SupportCompany: IT Vision GroupWork Arrangement: RemoteContract Length: 12 Months+Role Summary:Our client is seeking a dedicated professional for the role of Desktop Support and Field Support. This position involves providing technical assistance and support related to computer systems, hardware, and...

  • Technical Support Specialist

    1 week ago

    Dallas, Texas, United States IT Vision Group Full time

    Job OverviewPosition: Desktop Support and Field SupportCompany: IT Vision GroupJob Type: ContractRemote Work: YesRole Summary:We are seeking a skilled professional for the role of Desktop Support and Field Support. This position is essential for ensuring the smooth operation of IT services and support within our organization.Key Responsibilities:Provide...

  • Technical Support Specialist

    2 weeks ago

    Dallas, Texas, United States IT Vision Group Full time

    Job OverviewPosition: Desktop Support and Field SupportCompany: IT Vision GroupJob Type: ContractRole Summary:We are seeking a dedicated professional for the role of Desktop Support and Field Support. The ideal candidate will possess a strong background in technical assistance and customer service.Key Responsibilities:Provide remote and on-site support for...

  • Travel Nurse RN Specialist

    4 days ago

    Dallas, Texas, United States Healthcare Support Full time

    Job Title: Travel Nurse RN SpecialistJob Summary:Healthcare Support is seeking a skilled Travel Nurse RN Specialist to join our team in a travel nursing position. As a Travel Nurse RN Specialist, you will have the opportunity to work in a dynamic and challenging environment, providing high-quality patient care and contributing to the success of our...

  • IT Support Specialist

    2 days ago

    Dallas, Texas, United States NextPhase Full time

    Job Title: IT Support SpecialistJob Type: Part-time hours/weekJob Description:We are seeking a highly organized and self-motivated IT Support Specialist to join our team at NextPhase. The ideal candidate will have proven technical support experience, excellent communication skills, and the ability to manage multiple priorities. This role requires a proactive...

  • Travel Nurse RN Oncology Specialist

    4 days ago

    Dallas, Texas, United States Healthcare Support Full time

    Job DetailsJob Title: Travel Nurse RN Oncology SpecialistJob Type: Travel NursingSpecialty: OncologyDiscipline: Registered Nurse (RN)Shift: 12 hours, days and nightsHours per Week: 36 hoursDuration: 13 weeksEmployment Type: TravelAbout the JobHealthcare Support is seeking a skilled Travel Nurse RN Oncology Specialist to join our team. As a travel nurse, you...

  • IT Support Specialist

    12 hours ago

    Dallas, Texas, United States Tietoevry Full time

    Job SummaryWe are seeking a highly motivated and enthusiastic IT Support Specialist to join our IT team at Tietoevry. As an entry-level position, this role is ideal for recent graduates looking to start their careers in IT support.The Service Desk Support Specialist will be the first point of contact for customers seeking technical assistance and will...

  • Customer Support Specialist

    2 weeks ago

    Dallas, Texas, United States the Blue Agency Full time

    Company Overview: The Blue Agency is a prominent provider of exceptional customer support solutions tailored for various sectors. We are currently seeking a committed Customer Support Specialist to enhance our operations. Job Title: Customer Support Specialist Location: Not specified Department: Customer Support Reports To: Customer Support Manager Job...

  • Salesforce CPQ Specialist

    2 weeks ago

    Dallas, Texas, United States IT Vision Group Full time

    Position OverviewRole: Salesforce CPQ SpecialistWork Arrangement: RemoteContract Length: 12 Months+We are seeking a talented Salesforce CPQ Specialist with a robust background, ideally possessing over 5 years of relevant experience in the field.The successful candidate will demonstrate expertise in diagnosing and resolving issues while having a comprehensive...

  • Customer Support Specialist

    2 weeks ago

    Dallas, Texas, United States the Blue Agency Full time

    Company Overview: The Blue Agency is a prominent provider of exceptional customer support solutions across diverse sectors. We are currently in search of a committed Customer Support Specialist to enhance our operations. Job Title: Customer Support Specialist Location: Not specified Department: Customer Support Reports To: Customer Support Manager Job...

  • Traveling CT Imaging Specialist

    1 week ago

    Dallas, Texas, United States Healthcare Support Full time

    Position Overview:Healthcare Support is actively seeking a dedicated travel CT Imaging Specialist for an exciting opportunity.Key Responsibilities:- Perform CT imaging procedures with precision and care.- Ensure patient safety and comfort throughout the imaging process.- Collaborate with healthcare professionals to deliver high-quality patient...

  • Advanced Technical Support Engineer

    2 weeks ago

    Dallas, Texas, United States TeamLogic IT, Dallas, TX Full time

    Job OverviewJoin our dynamic team at TeamLogic IT, where we are dedicated to providing exceptional IT solutions to small and medium-sized enterprises. As a Senior IT Support Specialist, you will play a pivotal role in managing and enhancing our clients' technological environments.What We Offer:Comprehensive benefits package including health, dental, and...

  • IT Support Specialist

    2 weeks ago

    Dallas, Texas, United States Insight Global Full time

    Essential Qualifications and Experience *Minimum of 2 years in IT Support rolesProficient in diagnosing issues with LCD displays, batteries, and desktop connectionsMust exhibit a high level of professionalism and interpersonal skills.Outstanding customer service backgroundPreferred Qualifications and ExperienceA+ Certification is advantageousPosition...

  • Azure Terraform Specialist

    1 week ago

    Dallas, Texas, United States IT Vision Group Full time

    Job OverviewPosition: Azure Terraform SpecialistWork Arrangement: RemoteContract Length: 12 Months+Company: IT Vision GroupRole Summary:The Azure Terraform Specialist will play a crucial role in the cloud migration initiatives, focusing on the implementation and management of infrastructure as code using Terraform within the Azure environment.Key...