Innovation and Knowledge Management Specialist

6 days ago

Washington, Washington, D.C., United States Crowell & Moring Full time
Job Summary

Crowell & Moring LLP is a leading international law firm with a strong presence in the United States, Europe, MENA, and Asia. We represent clients in complex litigation and arbitration, regulatory and policy, and transactional and corporate matters. Our firm is recognized for its expertise in representing Fortune 500 companies in high-stakes litigation and government-facing matters, as well as our commitment to pro bono service and diversity, equity, and inclusion.

Key Responsibilities
  • Collaborate with our lawyers and operations professionals to assess relevant practice area innovation and knowledge needs, and conceptualize how to achieve stated business objectives in order to deliver exceptional client service centered on value, cost-effectiveness, efficiency, transparency, and predictability;
  • Work with our Practice Innovation team to initiate, scope, and manage practice innovation and knowledge projects, and help develop and implement modern knowledge delivery systems in the assigned practice areas, including systems driven by artificial intelligence and systems accessible by clients;
  • Build relationships with the leaders of the assigned Department and its practice groups to create alignment between their strategic objectives and innovation initiatives supporting those practices;
  • Work with practicing lawyers and support professionals to implement innovative solutions in ways that reflect change management best practices and promote adoption;
  • Work with other Practice Innovation and Knowledge Attorneys to coordinate innovation efforts across Departments;
  • Work with our Practice Management department to curate, manage, and make easily accessible "best of" work product precedents, standard forms, templates, and other knowledge for relevant practice areas, and otherwise institutionalize best practices within the assigned practice group;
  • Provide direct support to individual practitioners to assist them with locating practice-related internal and external knowledge across innovation resources;
  • Monitor recent, relevant legal developments and current innovation and client value-related market practice developments and trends for the relevant practice and keep attorneys and clients (via Firm platforms) informed of notable developments;
  • Connect the dots across one-off e-mails in search of information to build out experience management resources and direct lawyers to such resources in a "just in time" manner;
  • Identify opportunities and recommend strategies to collect and leverage structured data from unstructured repositories and databases;
  • Work with our Pricing and Legal Project Management team to collect data about matters and to train lawyers to use new technologies and workflows to actively manage their matters and capture matter metadata in experience management systems;
  • Scope, test, and recommend solutions to practice pain-points, including working with external technology providers to develop success criteria and set guidelines for pilots and implementation of new technologies;
  • Monitor the legal innovation landscape, including for strategic insights, to gain an understanding of how specific people, processes, and technology can solve legal practice challenges, and to bolster the business case for innovation initiatives; serve as a reliable source of legal, market and practical expertise, including in the area of legal innovation as applied to the specified practice area;
  • Perform other duties as assigned or required to meet Firm goals and objectives;
  • The Practice Innovation and Knowledge Attorney will not perform client legal work.
Requirements
  • Expert substantive legal knowledge and practice skills in the assigned practice area;
  • Familiarity with the legal innovation and legal technology ecosystem, including the benefits and risks of generative AI, preferred;
  • An interest in artificial intelligence and its potential use cases in the legal profession;
  • Advanced proficiency in researching and drafting legal documents and content relevant to assigned practice area;
  • Advanced proficiency in legal research techniques and tools, and analytics databases, as applicable to the assigned areas;
  • Advanced proficiency in Microsoft Office Suite applications;
  • Expert knowledge of the workflows and the core needs of lawyers in the assigned practice areas;
  • Familiarity with the concepts of taxonomies (including SALI), content management, database structure and theory;
  • Knowledge of change management theory preferred;
  • Familiarity with the business of law and relevant practices;
  • Ability to work effectively, both independently and with others, in a cooperative, enthusiastic, and friendly manner to accomplish position functions and participate in team efforts;
  • Strong business analysis skills, the demonstrated ability to exceed client expectations, and strategic thinking acumen; willing to ask questions where appropriate and guide others when required;
  • Demonstrated ability to communicate effectively, both orally and in writing, with lawyers and other professionals across the firm, clients, and service providers;
  • Strong organizational and time management skills, priority setting, and problem solving, especially when responding to unanticipated business requirements;
  • Demonstrated ability to organize and prioritize work to meet deadlines in a fast-paced environment;
  • Ability to provide quality client service to both internal and external contacts; requires sound judgment with respect to confidential and sensitive information;
  • Proficiency with learning and adapting to new technologies.
Education and Experience

The position requires a Bachelor's Degree and a J.D., and current bar admission in a jurisdiction in which the Firm has an office.

The position requires a minimum of five (5) years of increasingly responsible, practitioner experience in the assigned practice area of law, including client-facing work. Experience as a practitioner or otherwise in the assigned practice area of law at an Am Law 200 firm required. Experience with knowledge management and / or legal innovation practices preferred.

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