Assistant Store Manager

3 hours ago


Hackensack, New Jersey, United States David Yurman Full time

Job Summary

The Assistant Store Manager at David Yurman is a key role that requires a unique blend of sales, operations, and leadership skills. As a member of the store management team, you will be responsible for driving sales growth, ensuring operational excellence, and delivering an exceptional customer experience.


Key Responsibilities

Achieve Sales Excellence

  • Partner with sales professionals to meet individual sales plans and key performance indicators (KPIs)
  • Develop and execute strategic initiatives to drive sales growth
  • Lead by example on the sales floor, demonstrating a strong understanding of luxury retail and client development
  • Support sales professionals in closing sales and delivering a high level of customer service
  • Facilitate the success of special events and promotions


Client Experience and Service Management

  • Coach and monitor sales professionals on client outreach and relationship development
  • Ensure data capture goals are met and maintain a luxury environment that is warm and inviting
  • Provide feedback to staff to ensure they deliver a positive and rewarding client experience


Operations and Leadership

  • Manage day-to-day activities on the sales floor, maintaining a presence to supervise staff and ensure floor coverage
  • Maintain business controls, including inventory management and security measures
  • Partner with sales professionals on special order requests and oversee store opening and closing procedures


Qualifications and Requirements

  • Minimum 2-4+ years of experience in a similar role, preferably in a high-end luxury accessories boutique
  • Ability to motivate and establish strong business partnerships with clients and staff
  • Ability to manage multiple tasks in a fast-paced environment and drive results
  • Language skills (Spanish) are a plus, and fine jewelry and watch experience is preferred but not required
  • Flexibility to work in various roles and non-traditional hours
  • Proficient in Microsoft Word, Excel, and Outlook


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