Optical Store Manager
2 months ago
Job Summary
At EssilorLuxottica, we are committed to delivering an exceptional customer experience in our optical stores. As a Licensed Store Manager, you will play a key role in leading a high-performing team to achieve this goal.
Key Responsibilities
- Lead a team of sales associates to deliver outstanding customer service and achieve sales goals.
- Develop and implement strategies to drive sales growth and improve customer satisfaction.
- Manage store operations, including inventory management, visual merchandising, and store maintenance.
- Recruit, train, and develop sales associates to ensure they have the skills and knowledge needed to succeed in their roles.
- Monitor and analyze sales data to identify trends and opportunities for improvement.
- Collaborate with the optical team to ensure seamless execution of eye exams and sales processes.
- Develop and maintain strong relationships with customers, including responding to customer complaints and feedback.
- Stay up-to-date on industry trends and competitor activity to ensure the store remains competitive.
- Ensure compliance with company policies and procedures, including those related to customer data protection and store security.
Requirements
- Bachelor's degree or equivalent experience.
- Opticianary License or American Board of Opticians Certification as required by state law.
- 5+ years of experience in customer service and retail, with 3+ years of management or supervisory experience.
- Proven track record of driving sales growth and improving customer satisfaction.
- Strong leadership and communication skills, with the ability to motivate and develop a team.
- Ability to analyze sales data and identify opportunities for improvement.
- Knowledge of optical industry trends and competitor activity.
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