Optical Store Manager

2 months ago


Hackensack, New Jersey, United States EssilorLuxottica Full time

Job Summary

At EssilorLuxottica, we are committed to delivering an exceptional customer experience in our optical stores. As a Licensed Store Manager, you will play a key role in leading a high-performing team to achieve this goal.

Key Responsibilities

  • Lead a team of sales associates to deliver outstanding customer service and achieve sales goals.
  • Develop and implement strategies to drive sales growth and improve customer satisfaction.
  • Manage store operations, including inventory management, visual merchandising, and store maintenance.
  • Recruit, train, and develop sales associates to ensure they have the skills and knowledge needed to succeed in their roles.
  • Monitor and analyze sales data to identify trends and opportunities for improvement.
  • Collaborate with the optical team to ensure seamless execution of eye exams and sales processes.
  • Develop and maintain strong relationships with customers, including responding to customer complaints and feedback.
  • Stay up-to-date on industry trends and competitor activity to ensure the store remains competitive.
  • Ensure compliance with company policies and procedures, including those related to customer data protection and store security.

Requirements

  • Bachelor's degree or equivalent experience.
  • Opticianary License or American Board of Opticians Certification as required by state law.
  • 5+ years of experience in customer service and retail, with 3+ years of management or supervisory experience.
  • Proven track record of driving sales growth and improving customer satisfaction.
  • Strong leadership and communication skills, with the ability to motivate and develop a team.
  • Ability to analyze sales data and identify opportunities for improvement.
  • Knowledge of optical industry trends and competitor activity.

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