Store Manager
1 month ago
At Marc Jacobs, we are seeking a highly skilled and experienced Store Manager to lead our Riverside location in Hackensack, New Jersey. As a key member of our team, you will be responsible for overseeing the daily operations of the store, including team management, merchandise, and sales results.
Key Responsibilities:- Business Acumen: Lead the team to achieve individual and team sales targets, implement a culture that leverages on all KPIs, and analyze sales figures and KPIs using available data/systems to better understand performance and sales opportunities.
- Customer Experience: Deliver excellence, strive to exceed client expectations, drive the team to fully embrace a clienteling culture of building strong and long-term relationships with clients, and ensure the development, implementation, and execution of company CRM initiatives.
- Visual Merchandising: In partnership with the visual merchandising team, ensure store visual standards are met and maintained, support the Visual Team in planning and performing any necessary changes in the visual environment, and review sales frequently and take action on visual merchandising to improve sales.
- People Management: Develop, train, and continuously motivate associates towards achieving and exceeding sales objectives, lead the recruitment process, build a talent pipeline through networking and competitive shopping, and provide guidance to associates, deliver constructive feedback, and learning opportunities through coaching conversations.
- Operations: Manage the day-to-day operations of the store to ensure the store meets key performance indicators and profit and loss expectations, maintain inventory accuracy and shrink rates within company standards, and comply with all Loss Prevention audits, cycle counts, incident reporting, and inventory reconciliations.
- 8+ years' retail experience
- Minimum of 3+ years' experience managing others within a customer service environment required
- Proven record of motivating, developing, and coaching team members
- Strong analytical skills - ability to analyze retail KPIs and on-floor behaviors
- Ability to analyze selling reports, identify business trends, and react quickly to the needs of the business
- Demonstrated verbal and written communication skills
- Excellent organizational, follow-up, and time management skills
- Possession for the Marc Jacobs brand and product offering
- Passionate about the customer experience
- Delivers Excellence - demonstrates passion and empathy, anticipates and exceeds client expectations
- Cultivate an Entrepreneurial Spirit - embraces change and new opportunities while remaining true to the DNA of Marc Jacobs
- Ability to connect to the customer through excellent service, strong visual presentation, and business acumen
- Computer skills including operating a POS and navigating Microsoft Office suite
- Must have flexibility to work a retail schedule including evenings, weekends, and holidays
We offer a comprehensive benefits package including paid holidays, vacation time, sick and personal time, medical, dental, and vision insurance, and 401k matching. We also offer discounts on travel, entertainment, and more through our partnership with PerkSpot. MJ employees also receive discounts on MJ products throughout the year, as well as access to discounts on other LVMH brands.
We are committed to building an equitable and inclusive culture that values diversity of thought, background, and experience – all essential to our spirit of innovation and creativity. In line with this commitment, we believe that the best candidate may be one who comes from a less traditional background or may meet the qualifications in different ways. We encourage you to apply even if you don't meet all of the listed qualifications.
Marc Jacobs International is committed to providing equal employment opportunities to all employees and applicants for employment regardless of race, color, sex, sexual orientation, gender identity or expression, age, veteran status, national origin, religion, disability, or any other characteristic protected by federal, state, or local law.
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