Bakery Operations Supervisor

PRIMARY OBJECTIVE

The primary aim of this role is to strategize and oversee the bakery division to enhance sales performance, achieve profitability targets, manage labor efficiency, and ensure a delightful shopping experience for customers, alongside fostering a safe and supportive workplace for team members.

NATURE AND SCOPE

This position focuses on continuous planning, execution, and assessment of departmental activities to maximize sales and profit potential, enforce effective cost management, optimize labor utilization, and uphold high standards of customer service.

The main challenge lies in consistently meeting or surpassing departmental profit and labor benchmarks.
This role guarantees the consistent quality, freshness, and diversity of bakery offerings.

It is essential to provide comprehensive training, development, and guidance to bakery staff, encouraging both individual and collective efforts towards departmental goals.

This position necessitates regular customer engagement, delivering prompt and courteous service, knowledge of food preparation protocols, food safety regulations, sound judgment, effective communication skills, and the ability to perform various physical tasks including moderate to heavy lifting, walking, and operating bakery equipment.

Work functions and hours may fluctuate based on business requirements.
Responsibilities and direction are provided by the Store Director or designated authority.

Competency Requirements:

Business Insight

Results Orientation

Customer Engagement

Quality Decision Making

Effective Prioritization

Interpersonal Skills

Work Management and Measurement

ESSENTIAL POSITION FUNCTIONS

• Assist customers and ensure high service standards and courtesy from all team members
• Welcome customers
• Support customers with special requests and new product inquiries
• Respond to customer inquiries; provide product samples and suggestive selling
• Handle bakery phone calls promptly
• Accurately record special orders
• Conduct price checks
• Facilitate product exchanges when necessary
• Guide customers to product locations when needed

Functional Requirements

Frequent:
Physical - lifting up to 10 lbs., operating equipment (scale, telephone, intercom), reaching, standing, turning;

Mental - judgment/decision making, social skills/verbal interaction, memorization, reading, writing, math

Occasional:
Physical - lifting up to 25 lbs., operating equipment (calculator),

squatting, stooping/bending, walking,

• Develop effective daily and weekly operational plans based on sales forecasts, budgeted labor goals, and historical performance
• Analyze sales and labor forecasts
• Plan promotional activities and seasonal displays
• Prepare for upcoming advertising campaigns
• Implement seasonal product offerings and resets
• Establish work priorities and create production schedules to maintain optimal department conditions
• Assess work requirements and develop labor schedules to meet operational needs
• Communicate with Store Director/Assistant Store Director regarding ongoing departmental performance, including achievements and areas for improvement
• Participate in weekly store meetings

Functional Requirements

Frequent:
Mental - judgment/decision making, social skills/verbal interaction, reading, writing, equipment operation (calculator), computer skills, math

• Implement and sustain coordinated, innovative merchandising strategies, adhering to Division guidelines, to maximize sales, variety, and gross profit
• Continuously monitor sales of high-demand and profitable items
• Oversee shelf allocation and product variety
• Track inventory levels to ensure appropriate ordering
• Collaborate with suppliers on approved space allocation, displays, and product quality assurance
• Ensure product quality, presentation, and rotation are maintained
• Keep displays full, clean, and visually appealing
• Code date products and remove outdated or damaged items
• Assist with stocking, display construction, and resets
• Perform baking and food preparation as required
• Plan and execute seasonal promotions and decorate the department for holidays.
• Work with other departments to ensure cohesive store-wide promotions and cross merchandising

Functional Requirements

Frequent:
Physical - lifting/carrying up to 50 lbs., pushing/pulling up to 20 force pounds,

operating equipment (box cutter, scraper, mixer, sheeter, bun rounder, oven, cooler, bread slicer, shrink wrapper), reaching, squatting, kneeling, stooping/bending

Mental - memorization, equipment operation (calculator), computer skills, math, reading, writing

Environmental - working with hot equipment and fluctuating temperatures

Occasional:
Physical - climbing, crawling, ladders, walking on uneven surfaces

• Ensure accurate pricing and signage within the department
• Verify correct pricing
• Ensure point of sale materials are up to date
• Conduct competitive price evaluations

Functional Requirements

Frequent:
Mental - judgment/decision making, social skills/verbal interaction, reading, writing, equipment operation (calculator), computer skills, math

• Supervise bakery team members to ensure efficient labor utilization and effectiveness in achieving departmental objectives
• Clearly communicate tasks and priorities
• Direct and oversee team members to ensure completion of assigned duties and efficient labor use
• Review production worksheets to confirm goals are met
• Monitor sales per labor hour and payroll, adjusting labor as necessary
• Maintain department conditions; product availability, placement, cleanliness, and safety standards
• Ensure proper handling of products to minimize shrinkage and waste
• Oversee safe food handling and preparation processes
• Guarantee customers receive prompt, friendly service from all department associates
• Ensure compliance with store policies and procedures

Functional Requirements

Frequent:
Mental - judgment/decision making, social skills/verbal interaction, reading, writing, equipment operation (calculator), computer skills, math

• Manage bakery receiving, invoicing, pricing, shrink control, and inventory to ensure proper product management and achievement of gross profit goals
• Supervise and assist to ensure accuracy and organization of receiving operations
• Process invoices accurately and promptly, verify credits and transfer slips for correctness, and reconcile purchase journals against receiving records
• Code date products and remove outdated or unfit items
• Maintain and submit weekly stale reports
• Review gross profit reports weekly against receiving records, invoices, and other store comparisons
• Conduct and document accurate inventory counts
• Collaborate with pricing to ensure signage and systems reflect accurate prices and monitor price-sensitive items in the market

Functional Requirements

Frequent:
Physical - lifting/carrying up to 50 lbs., pushing/pulling up to 20 force pounds, reaching, turning, walking, sitting, operating equipment (flatbed, pallet jack)

Mental - judgment/decision making, computer skills, math, reading, writing

• Train and develop bakery department personnel
• Instruct team members in proper techniques and procedures
• Ensure compliance training in food safety, sanitation, and public health regulations
• Ensure team members are aware of and adhere to company policies and procedures

Functional Requirements

Frequent:
Physical - walking

Mental - judgment/decision making, reading, writing, social skills/verbal

interaction, memorization

• Oversee department safety and sanitation programs
• Ensure all team members are trained in equipment use, maintenance, and sanitation standards, proper lifting techniques, and all related safety protocols
• Ensure compliance with age restrictions for operating hazardous equipment
• Ensure proper procedures are followed when cleaning ovens and fryers
• Monitor department conditions and ensure prompt resolution of potentially hazardous situations
• Conduct department sanitation inspections and ensure compliance with company standards and public health regulations
• Report all incidents to store management and/or complete incident reports as required
• Ensure team members utilize personal protective equipment as required

Functional Requirements

Frequent:
Physical - walking

Mental - judgment/decision making, reading, writing, social skills/verbal

interaction, memorization

• Perform bakery department personnel functions
• Monitor department staffing and make hiring recommendations
• Conduct and ensure all performance reviews are completed
• Provide guidance and encouragement towards departmental objectives
• Ensure adherence to company policies and procedures
• Recommend and administer corrective actions as necessary; seek direction from Store Director and human resources as required.

Functional Requirements

Frequent:
Mental - judgment/decision making, social skills/verbal interaction, memorization, reading, writing

• Adhere to standards and procedures regarding store security and confidentiality

Functional Requirements

Frequent:
Mental - judgment/decision making, social skills/verbal interaction,

memorization, reading and writing

• Follow all store and department policies and procedures

Functional Requirements

Frequent:
Mental - judgment/decision making, social skills/verbal interaction,

memorization, reading and writing

Perform other duties as assigned or delegated

Note:
*Within each essential functional requirement, "Frequent" represents approximately 15% of the work shift or at least ten repetitions per work shift. "Occasional" represents approximately less than 15% of the work shift or fewer than 10 repetitions per work shift

*Management retains the discretion to add or to change the position functions at any time.

*Position functions may vary by store location

Functional requirements may vary by store location

My Cub. My Way.

We provide our customers the best grocery experience period by personalizing our customers' evolving needs with innovation, convenience and by supporting the communities we serve through delivering quality, variety and fresh groceries.

At Cub we believe that diversity and inclusion are essential to our success as an organization, and we strive to create a work environment that fosters respect, fairness, and equal opportunities for all employees.

We are committed to providing equal employment opportunities to all individuals without regard to race, color, religion, creed, sex (including pregnancy, sexual orientation, gender, gender expression, or gender identity), national origin, ancestry, physical or mental disability, medical condition, age, marital status, veteran or military status, or any other characteristic protected by applicable laws.

This commitment extends to all aspects of employment, including recruitment, hiring, promotions, job assignments, training, compensation, benefits, and other conditions of employment.

Cub will not tolerate unlawful discrimination or harassment of associates by anyone, including any manager, supervisor, co-worker, contractor, customer, supplier, vendor, or visitor.

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