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Bakery Operations Manager

2 months ago


GondrecourtleChâteau, Grand Est, United States Nothing Bundt Cakes Full time
Job Summary

We are seeking a highly skilled and experienced Bakery Operations Manager to join our team at Nothing Bundt Cakes. As a key member of our bakery team, you will be responsible for ensuring the highest quality cakes, a warm and welcoming environment, and superior guest experience.

Key Responsibilities
  • Guest Experience: Prioritize the guest experience, model superior guest engagement, and foster a positive work environment.
  • Team Leadership: Partner with the Bakery Manager in leading all aspects of the guest experience, cake production, brand and merchandise presentation, work environment, and inventory control.
  • Team Development: Support the Bakery Manager in recruiting, selecting, and training team members, directing daily work responsibilities, and providing performance feedback and coaching.
  • Quality Control: Ensure NbC product, service, bakery environment, and visual merchandising standards are consistently upheld and that all bakery operations adhere to food and health safety standards and NbC policies and procedures.
  • Operational Excellence: Assist the Bakery Manager in executing operational and administrative responsibilities, including cake production plans, productivity goal setting, team scheduling, supply ordering, sales and labor reporting, basic accounting and expense control procedures, and payroll processing.
  • Special Orders: Co-manage special-order fulfillment via web and email for individual guests and corporate accounts as well as large, complex orders and deliveries.
  • Bakery Operations: Co-facilitate the opening and closing of the bakery, including cash-drawer balancing and bank deposits.
  • Marketing: Contribute to marketing strategy execution in the local community by helping to coordinate and participating in special, brand-building events.
  • Adaptability: Maintain hands-on knowledge of all bakery roles and steps in regularly to perform various responsibilities as business needs dictate.
Requirements
  • Education: High school diploma or GED; post-secondary education is a plus.
  • Experience: 1-3 years of guest-facing experience in a retail, restaurant, or food service environment, preferably in a lead role with progressive managerial responsibilities.
  • Skills: Demonstrated success creating a superior guest experience and coaching others to do the same, training new team members, directing the work of others, and achieving productivity goals.
  • Technical Skills: Basic proficiency in Microsoft Word, Excel, and Outlook, with comfort in learning new technologies.
Work Environment

We offer a warm and welcoming work environment with team members who embody our brand values and possess a Servant's Heart, the Spirit of a Champion, and the ability to make Genuine Connections. As a member of our team, you will have the opportunity to work in a dynamic and fast-paced environment with a focus on delivering exceptional guest experiences.