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Account Manager

2 months ago

Graham, North Carolina, United States Pureflow Inc Full time
Job Summary

Pureflow Inc is seeking a highly skilled Account Manager to join our team. As an Account Manager, you will be responsible for managing customer contracts, organizing service schedules, and maintaining excellent relationships with our high-purity water clients and customers.

Key Responsibilities
  • Contract Management: Set up and maintain customer contracts, jobs, and services to ensure seamless delivery of our services.
  • Quote and Renewal Management: Prepare and issue quotes and account renewals, and follow up through issuance of purchase orders to ensure timely and accurate billing.
  • Business Analysis: Track and generate reports of business segment profitability, including cost analysis of services and contract renewals to inform business decisions.
  • Schedule Management: Maintain customer service schedules, create work orders, and prepare work orders for invoicing to ensure efficient service delivery.
  • Software Utilization: Learn and utilize Microsoft Dynamics and other software products to enter and report activity, ensuring accurate and timely data entry.
  • Customer Communication: Handle customer calls and coordinate service schedules with service technicians to ensure excellent customer service.
  • Administrative Support: Provide general administrative support to the LSLI Service Department, including back-up support for other administrative staff as needed.
  • Internal Partnerships: Coordinate with other internal partners to support the growth and profitability of the company.
Requirements
  • Communication Skills: Professional verbal and written communication skills to effectively manage customer relationships and coordinate with other teams.
  • Computer Skills: Strong computer skills, including proficiency in Microsoft Dynamics and other software products.
  • Mathematical Skills: Strong mathematical skills to prepare profitability reports, cost analysis, and prepare billings.
  • Customer Service Orientation: Solid customer-service orientation, serving internal and external customers with excellence.
  • Adaptability: Excels in a fast-paced environment, remaining flexible, proactive, resourceful, and efficient.
  • Education: High school diploma or GED.
Working Conditions

Usual office working conditions. Travel may be necessary as needed, but is expected to be nominal.

Benefits
  • Competitive Salary: Competitive base salary.
  • Comprehensive Benefits: Comprehensive benefits, including medical, dental, vision, life insurance, health savings account, and more.
  • 401k Match: $1 for $1 401k match up to 4%.
  • Holidays: 9 company-paid holidays.
  • Personal Time Off: Generous personal time off that increases with tenure.
  • Education Assistance: Education assistance.
  • Employee Referral Bonus: Employee referral bonus program.
  • Ongoing Training: Ongoing training and development by internal and external industry experts.