Customer Service Representative

1 month ago


Graham, United States Robert Half Full time
Job DescriptionJob DescriptionWe are offering a short term contract employment opportunity for a Customer Service Representative in Graham, North Carolina. This role will primarily focus on providing top-notch customer service, processing customer orders, and efficiently handling inbound calls in a high volume call center environment.

Responsibilities:
• Answer incoming calls and provide excellent customer service to customers
• Process and accurately enter customer orders into the system
• Maintain and update customer records as necessary
• Assist elderly customers, ensuring their needs are met and they have a positive experience
• Operate basic office equipment as part of daily tasks
• Resolve customer inquiries in a timely and professional manner
• Monitor customer accounts and take appropriate action when necessary
• Work collaboratively within a call center team to achieve overall goals
• Utilize high volume call center skills to manage multiple customer interactions simultaneously
• Continually develop customer service skills to provide the highest level of service.• Possession of basic office equipment skills
• Demonstrated ability in basic office skills
• Experience in a call center customer service role
• Prior experience in an inbound call center
• Capability to handle high volume call center environment
• Familiarity with order entry processes

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