Operations Director

3 days ago

Troy, Michigan, United States 365 Retail Markets Full time
Director of Operations

365 Retail Markets is a leading provider of unattended retail technology, delivering innovative self-service solutions to customers worldwide.

The company's comprehensive platform powers retail spaces across various industries, including food service, global retail, and hospitality, with a suite of smart stores, micro markets, vending, catering, and dining point-of-sale options.

As a nine-time honoree on the Inc. 5000 list of fastest-growing companies in the United States, 365 Retail Markets is committed to growth, innovation, and providing superior technology that meets the evolving needs of its customers and consumers.

The Director of Operations for the Troy site will be responsible for overseeing all assembly, logistics, hardware, and facility operations for the Troy, MI campus.

The ideal candidate will be a hands-on leader who can work effectively with the Production, Logistics, and Hardware teams to identify issues and collaborate on solutions.

The Director will lead a team of 20 people in the Troy, MI facility and work with key contract manufacturers across the globe to ensure products are delivered on-time, on-quality, and on-cost to customers.

Key Responsibilities:
  • Lead assembly, logistics, hardware, and facilities operations at the Troy location to ensure all products are delivered to customers on time, on quality, and to expected cost
  • Responsible for $30MM of annual inventory, including shipping, receiving, and warehousing
  • Develop and implement KPIs across Safety, Quality, Delivery, and Cost for all 365 facilities with support from VP of Operations
  • Lead projects to improve operational efficiency across assembly lines and facilities to hit KPI targets for Safety, Quality, Delivery, and Cost
  • Work across functional teams to improve production processes, customer satisfaction, and overall company efficiency
  • Provide hands-on support when needed to meet daily, weekly, and monthly production targets on the assembly lines
  • Establish standard operating processes, including quality control, to improve efficiency and drive consistency across the business
  • Coordinate and manage the maintenance of the facility and grounds. Identify and implement energy and cost-saving systems
  • Identify, hire, and develop the talent necessary to grow the business and provide continuity to the operation in Troy, supporting same for all 365 business units
  • Work with business leadership on new product launches, M&A activity, and other ad hoc projects as needed
  • Lead and support all safety programs and OSHA compliance to ensure a safe working environment
Requirements:
  • 7+ years of experience in leading production/assembly operations or other related experience
  • Experience leading organizations of 15+ individuals across multiple functions
  • Experience managing light assembly lines with a proven track record of continuous improvements and experience scaling assembly facilities
  • Strong track record of delivering results that improve top and bottom-line performance
  • Must be a good leader, listener, communicator, and motivator with experience in conflict resolution
  • Experience with ERP systems and an understanding of Lean production systems, with a track record of implementing operational improvements
  • Able to influence and gain buy-in from executive sponsors, stakeholders, and peers
  • Experience with End-to-End Distribution and Logistics processes and supporting technologies
  • Experience with B2B, software, and point-of-sale products preferred

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