Account Director

4 days ago

Troy, Michigan, United States CBRE Full time
Job Title: Account Director

CBRE Global Workplace Solutions (GWS) is seeking an experienced Account Director to lead our client relationships and deliver exceptional service.

Key Responsibilities:
  • Provide strategic leadership and guidance to the account team to ensure contractual commitments are met and exceeded.
  • Identify and execute opportunities for the strategic development of the account, driving organic growth through the delivery of extra works and projects.
  • Act as the single point of contact for overall account operations, ensuring contractual compliance and supervising all aspects of operations.
  • Ensure optimum staffing structures operate across the account, balancing cost reduction with the delivery of service excellence and employee satisfaction.
  • Develop and implement effective account review, audit, and governance regimes to meet regulatory, policy, and contractual commitments.
  • Maintain effective relationships with key clients at various levels, including formal monthly, quarterly, and annual reviews.
  • Communicate with clients regarding property profiles, emergency preparedness plans, site inspections, facility audits, work order progress, and other related reports.
  • Present written recommendations to clients, including economic justifications, financial reports, and monthly summary reporting.
  • Drive innovation and thought-leadership on the account, engaging with subject matter experts to provide diverse solutions to complex client problems.
  • Collaborate with other operational leaders to develop the business, ensure effective teamworking, and maintain a culture in line with the company's values.
  • Support effective business communication internally and externally, with clients, CBRE team members, supplier partners, tenants, landlords, and other stakeholders.
Requirements:
  • Bachelor's degree from a four-year college or university.
  • 8 years or more of relevant work experience.
  • Excellent communication and leadership skills.
  • Ability to comprehend, analyze, and interpret complex business documents.
  • Ability to respond effectively to sensitive issues and make persuasive presentations.
  • Expert-level analytical and quantitative skills with experience in developing strategic solutions.
  • Strong commercial insight and experience managing a P&L.
Why CBRE?

CBRE is an equal opportunity employer that values diversity and inclusion. We provide a competitive and comprehensive benefits program to support the mental, physical, emotional, and financial health of our employees and their families.

We lead by example, guided by the needs of the cities we inhabit, the communities we build, and the world we live in. Our culture of respect, integrity, service, and excellence shapes our approach to every opportunity.

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