Bilingual Customer Service Representative

4 weeks ago


Orlando, Florida, United States AssistRx Full time
About the Role

We are seeking a highly skilled Bilingual Customer Service Representative to join our team at AssistRx. As a key member of our Patient Services team, you will play a critical role in ensuring that our patients receive exceptional service and support.

Key Responsibilities
  • Act as the first point of contact for patients, assessing their needs and prioritizing their handling.
  • Enroll new customers to Patient Services and provide information about our services.
  • Record activities in the patient database and follow up to secure services for our customers.
  • Complete various special projects as required.
Requirements
  • Previous work experience in Specialty Pharmacy or Customer Service.
  • Professional level skills in computer use, including Microsoft Office, email, and web-based applications.
  • Experience working with people in high-pressure and time-sensitive situations, using excellent judgment and customer service skills.
  • Strong ability to multi-task and manage time effectively.
  • Ability to function in a high-volume, fast-paced environment.
  • Dependable and strong work ethic.
  • Ability to accept and implement feedback and coaching.
  • Bilingual in both English and Spanish.
Preferred Qualifications
  • Experience working with databases (CRM preferable) or a tracking system.
  • Experience working in a healthcare/pharmaceutical industry environment.
  • Understanding of challenges associated with patients' medical conditions.
What We Offer
  • Competitive pay structure.
  • Matching 401(k) with immediate vesting.
  • Legal insurance.
  • Supportive, progressive, fast-paced environment.
  • Teledoc services for those enrolled in medical insurance.
  • Medical, dental, vision, life, and short-term disability insurance.
Recognition and Rewards
  • #TransformingLives Honor: A quarterly award program recognizing team members who are transforming lives for patients.
  • Values Award: A quarterly award program recognizing individuals who exhibit our core company values.
  • Vision Award: An annual award program recognizing an individual who has gone above and beyond to support the AssistRx vision.

AssistRx is an Equal Opportunity Employer and welcomes applications from diverse candidates. All qualified applicants will receive consideration without regard to race, religion, color, sex, national origin, age, disability, or any other protected category.



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