Dutch Bilingual Customer Service Representative

3 days ago


Orlando, Florida, United States TEKsystems Full time
About the Role

We are seeking a compassionate and tech-savvy healthcare customer service representative to provide exceptional support to our members and therapists.

Key Responsibilities
  • Member Success:
    • Provide timely and effective support to active and prospective members via email, addressing inquiries about the platform and services.
    • Assist members with refund, financial aid, and subscription-based questions, as well as password resets and membership setup.
  • Therapist Success:
    • Respond to emails from therapists, addressing questions regarding platform navigation, providing scheduling support, and answering account-based questions.
    • Conduct proactive outreach and maintain productive communications with therapists to gather feedback, improve satisfaction, and prevent churn.
    • Collect and funnel users' feedback, issues, and requests to the proper channels.
Qualifications
  • 1+ years of customer service experience via phone and email, with a preference for healthcare or insurance verification experience.
  • Excellent written and verbal communication skills in both Dutch and English.
  • Highly empathetic with a passion for helping others.
  • Tech-savvy, with the ability to learn and navigate various systems confidently and effectively.
  • Must be bilingual in Dutch and English.
What We Offer
  • Medical, dental, and vision benefits.
  • Critical Illness, Accident, and Hospital insurance.
  • 401(k) Retirement Plan with pre-tax and Roth post-tax contributions available.
  • Life Insurance (Voluntary Life & AD&D for the employee and dependents).
  • Short and long-term disability insurance.
  • Health Spending Account (HSA).
  • Transportation benefits.
  • Employee Assistance Program.
  • Time Off/Leave (PTO, Vacation or Sick Leave).

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms.



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