Referral Coordinator

4 days ago

Pensacola, Florida, United States West Florida Medical Center Clinic PA Full time
Job Summary

The Referral Coordinator plays a vital role in ensuring seamless patient care by processing, following up, and communicating with patients regarding referrals and procedure orders generated by healthcare providers. This position is essential to the success of the Medical Center Clinic referrals program.

Key Responsibilities
  • Identify yourself to internal and external customers by wearing an identification badge at all times.
  • Greet patients with courtesy, respect, and a personal touch, answering questions and directing requests efficiently.
  • Receive and process patient referrals from medical providers for specialty care, lab tests, and procedures.
  • Accurately and efficiently process referrals to specialists, hospitals, and diagnostic centers in accordance with physician orders, ensuring timely scheduling for required services in the most appropriate setting.
  • Identify appropriate referral resources for services, enter referrals into the tracking system, and schedule appointments as necessary.
  • Document and monitor the status of all referrals through appointment scheduling, patient notification, appointment completion, and results received from specialty providers.
  • Make phone calls according to a predefined protocol to all new patients, 48 hours in advance, to inquire about questions, Medical Center Clinic services, and other matters.
  • Assist in coordinating referrals to other Medical Center Clinic services.
  • Run referral tracking system reports to track open appointments and referrals, making follow-up appointments as necessary.
  • Track referrals in a predefined format and report referral information monthly to the Vice President of Operations in a formal meeting.
  • Maintain a strong knowledge of Medical Center Clinic services available for new patients.
  • Develop a first-hand knowledge of certain procedures, such as hearing tests, colonoscopies, trigger point injections, pain management blocks, etc., with specific areas for knowledge development determined with the Vice President of Operations.
  • Address new patient complaints through a formal logging system, looking for trends and recommending solutions to consistent issues identified.
  • Attend department meetings during and after hours as necessary to ensure proper coordination of services to new patients.
  • Special projects as assigned.
Requirements
  • High school diploma or General Educational Development (GED) equivalency. Bachelor's degree preferred.
  • One year of experience in customer service with medical office experience highly preferred. Bachelor's degree may be substituted in lieu of experience.
Knowledge, Skills, and Abilities
  • Displays customer service skills, strong interpersonal skills, close attention to detail, and excellent verbal and written communication skills.
  • Be a person of integrity and character, willing to embrace change and make a positive impact in the lives of patients and coworkers.
  • Ability to work with staff members at all levels of the organization in a cooperative, team-oriented manner.
  • Ability to learn quickly and adapt to rapidly changing environments.
  • Proficient in the use of a variety of computer software applications, including word processing, spreadsheets, database, presentation software, Outlook, and the internet.
  • Must be able to communicate with individuals of varying socio-economic backgrounds.
  • Displays ability to give full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
  • Professional demeanor and recognition of privacy considerations for patients and families.

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