Referral Coordinator
1 week ago
The Referral Coordinator plays a vital role in ensuring seamless patient care by processing, following up, and communicating with patients regarding referrals and procedure orders generated by healthcare providers. This position is crucial in supporting the success of the Medical Center Clinic referrals program.
Key Responsibilities- Identify yourself to internal and external customers by wearing an identification badge at all times.
- Greet patients with courtesy, respect, and a personal touch, answering questions and directing requests efficiently.
- Receive and process patient referrals from medical providers for specialty care, lab tests, and procedures.
- Accurately and efficiently process referrals to specialists, hospitals, and diagnostic centers in accordance with physician orders, ensuring timely scheduling for required services in the most appropriate setting.
- Identify the most suitable referral resource for service and enter it into the referral tracking system for specialty appointments.
- Document and monitor the status of all referrals through appointment scheduling, patient notification, appointment completion, and results received from the specialty provider.
- Make phone calls according to a predefined protocol (48 hours in advance) to all new patients.
- Assist in coordinating referrals to other MCC services.
- Run referral tracking system reports to track open appointments and referrals and make follow-up appointments as necessary.
- Track referrals in a predefined format and report referral information monthly to the VP Operations in a formal meeting.
- Maintain a strong knowledge of MCC services available for new patients.
- Develop a first-hand knowledge of certain procedures (hearing test, colonoscopy, trigger point injections, pain management blocks, etc.). Specific areas for knowledge development will be determined with the VP Operations.
- Make phone calls according to a predefined protocol (48 hours in advance) to all new patients after their visit to inquire about questions, MCC services, and other matters.
- High school diploma or General Educational Development (GED) equivalency. BS or BA degree preferred.
- One year of experience in customer service with medical office experience highly preferred. Bachelor's Degree may be substituted in lieu of experience.
- Displays customer service skills, strong interpersonal skills, close attention to detail, and excellent verbal and written communication skills.
- Be a person of integrity and character, willing to embrace change and make a positive impact in the lives of patients and coworkers.
- Ability to work with staff members at all levels of the organization in a cooperative, team-oriented manner.
- Ability to learn quickly and adapt to rapidly changing environments.
- Must have working knowledge of a variety of computer software applications in word processing, spreadsheets, database, presentation software (MSWord, Excel, Access, PowerPoint), Outlook, and internet and the ability to quickly learn new applications.
- Proficient in the use of the English language both in written and verbal communication.
- Must be able to communicate with individuals of varying socio-economic backgrounds.
- Displays the ability to give full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
- Professional demeanor and recognition of privacy considerations for patients and families.
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