Patient Services Representative III, WC

6 days ago

Pensacola, Florida, United States West Florida Medical Center Clinic PA Full time
Job Summary

A Patient Service Representative III, WC & Referral Coordinator is a multi-skilled professional trained to assist patients in all non-clinical aspects of a medical practice, including scheduling, referrals, and patient inquiries. This role requires strong communication and interpersonal skills to ensure operational efficiencies and provide excellent patient care.

Key Responsibilities
  • Front Office Operations
    • Identify yourself to internal and external customers by wearing your identification badge at all times.
    • Greet patients with courtesy and respect, answering questions and directing requests efficiently.
    • Schedule patient appointments within prescribed protocols.
  • Referral and Authorization Management
    • Assist in answering correspondence from attorneys and insurance companies, including requests for future medical expense estimates.
    • Coordinate scheduling of depositions, IMEs, and conferences.
    • Produce and deliver invoices for special reports to attorneys, ensuring pre-payment prior to appointments.
  • Patient Check-in and Registration
    • Check-in patients, obtain pertinent information, copy and scan insurance cards as applicable, and provide new patient forms.
    • Verify and update demographics and insurance in the practice management system at each patient encounter.
  • Financial Transactions
    • Collect all co-payments, deductibles, and other monies owed at the time of service, following established protocols for receipt writing, cash collections, and nightly deposits.
    • Complete deposit log at end of each day.
  • Communication and Customer Service
    • Answer telephones promptly and professionally, according to Corporate customer service standards.
    • Review charge tickets and resolve any incomplete items.
    • Properly tag and route charge tickets for MedPro.
  • Scheduling and Utilization
    • Manage schedule to ensure maximum utilization of available time slots.
    • Utilize appropriate systems to process referrals according to office protocol.
  • Administrative Tasks
    • Prepare all pertinent information for scheduled appointments, according to protocol.
    • Retrieve moneybag each morning.
    • Accurately load insurance information into the practice management system.
  • Reporting and Compliance
    • Complete the Missing Service Report (MSR) in a timely manner.
    • Accurately maintain departmental schedules utilizing the Scheduling Maintenance system.
Requirements
  • Education and Experience
    • Minimum education requirement is high school diploma, or equivalent.
    • Minimum six (6) months experience in a healthcare or customer service environment required.
  • Knowledge, Skills, and Abilities
    • Displays customer services skills, strong interpersonal skills, close attention to detail, and excellent verbal and written communication skills.
    • Be a person of integrity and character, willing to embrace change and make a positive impact in the lives of patients and co-workers.
    • Ability to work with staff members at all levels of the organization in a cooperative, team-oriented manner.
  • Physical Requirements
    • Sedentary (exerting up to 10 pounds of force occasionally).
    • Ability to look at a computer screen for extended periods.
    • Ability to perform constant repetitive hands and finger motions.
  • Emotional Requirements
    • Must exhibit stable work behaviors daily.
    • Must possess adequate individual coping skills.
    • Ability to remain calm and professional regardless of workload or time constraints.

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