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Strategic Customer Success Director
2 months ago
The Customer Success Team at Monday is the trusted advisor for building relationships, driving product adoption, and empowering teams to fulfill their goals. As a Strategic Customer Success Manager, you will be an expert of the platform, providing a unique level of consultation and inspiration to our customers.
Key Responsibilities- Develop and maintain multiple strong, long-lasting relationships with key stakeholders at Fortune 100 accounts, establishing powerful executive sponsors and product champions across the business.
- Leverage behavioral data to segment your book of business and develop communication strategies driving the greatest impact at scale.
- Develop and execute comprehensive account plans that drive product adoption, client satisfaction, and business growth.
- Lead strategic discussions with clients to mutually identify opportunities for expansion, upselling, and deepening of the engagement.
- 7+ years of B2B SaaS customer success, account management or consulting experience working with companies that have more than 20K employees.
- Grit and growth mindset, an ability to thrive in ambiguity.
- Positive attitude, empathy, and high energy.
- Strong executive-facing communication skills.
- Prior experience in strategy consulting - advantage.
- Strong customer-facing and presentation skills with the ability to establish credibility with executives.
Monday is proud to be an equal opportunity employer. We hire talented individuals, regardless of gender, race, ethnicity, ancestry, age, disability, sexual orientation, gender identity or expression, military or veteran status, cultural background, religious beliefs, or any other characteristic protected by federal, state, or local laws.
For New York-based hires only: Compensation Range: $120,000 - $165,000 base salary, subject to standard withholding and applicable taxes. In addition to base salary, the role includes opportunity to receive and/or earn a discretionary bonus and/or RSUs based on Company's plans and in accordance with Company's policies. Compensation finally awarded to the candidate will be commensurate with the candidate's skills and experience. Compensation ranges for candidates in locations outside of Colorado may differ based on the cost of labor and such additional factors for such other locations.
