Parkhurst Dining Operations Manager
6 days ago
The Shift Supervisor is a key member of the Parkhurst Dining team, responsible for overseeing the day-to-day operations of the dining service department. This includes managing food production, service, retail, and catering areas, ensuring that standards are maintained for food quality, service, sanitation, cash handling, and supervision of team members.
Key Responsibilities- Supervise team members in their area of responsibility, consulting with management to make changes as needed to improve services.
- Follow established Parkhurst and client policies and procedures, upholding standards.
- Communicate using Smile Plus skills and coach team members on their use of the Smile Plus hospitality imperatives.
- May assist in purchasing foods and supplies.
- Maintain presence in service areas to assess customer satisfaction levels and resolve problems, communicating findings to management.
- Ensure practices and procedures comply with federal, state, and local regulatory requirements.
- Follow human resource policies and procedures, treating team members with fairness and respect.
- Have input into hiring, performance appraisal, and discipline of staff under management oversight.
- Orient and train staff, may be required to present in-service training programs.
- Communicate to staff regularly, both formally and informally, holding team meetings to ensure staff awareness of department activities.
- Serve as a role model for team members by maintaining standards for appearance, dress, attendance, and professional behavior.
- Enforce safety standards with team members, reporting safety problems to management.
- Ensure sanitation standards are enforced, monitoring cleaning procedures.
- Maintain morale on their shift through a sense of urgency, professionalism, and team building, resolving team member conflicts.
- May assist in the planning and execution of catered events in conjunction with other team members.
- May open and close the department, demonstrating responsibility for department security.
- Perform hands-on tasks as required by the operation.
- Maintain a plan for self-development and professional growth.
- Six or more years of professional experience with four or more years in a food service role.
- Bachelor's or Associate's Degree in Culinary, Hospitality Management, Business, or related field preferred, or equivalent job-related experience.
- Ability to perform basic math calculations.
- Ability to organize workloads and meet time deadlines.
- Supervisory and team management skills desirable.
- FREE meal during your shift
- 20% discount on any food purchase at Eat'n Park, Hello Bistro, The Porch, and Parkhurst Dining.
- Paid time off
- Management career advancement opportunities
- Access to continuous development with Smile Universe
- Eligibility for 401k, vision, dental, and medical plans
Parkhurst Dining provides equal employment opportunities to all team members and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
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