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Client Advocate II

2 months ago

Minneapolis, Minnesota, United States Catholic Charities of the Archdiocese of St Paul and Minneapolis Full time
Job Summary

Catholic Charities of the Archdiocese of St Paul and Minneapolis is seeking a dedicated and compassionate individual to serve as a Client Advocate II in our Higher Ground - Minneapolis location.

Key Responsibilities
  • Provide Exceptional Customer Service: Deliver high-quality service to all individuals by completing client requests in a timely and professional manner.
  • Maintain a Safe Environment: Ensure the facility is clean, safe, and secure by utilizing conflict resolution and de-escalation skills to prevent crisis situations.
  • Collect and Manage Client Data: Accurately collect, enter, and manage client data into systems of record, and respond to incidents as required.
  • Support Program Development: Assist in the development and implementation of programs, and provide input on facility operations and other responsibilities.
  • Collaborate with Team Members: Work collaboratively with supervisors, managers, and other staff members to achieve program goals and objectives.
Requirements
  • Experience Working with Low-Income Populations: Ability to work effectively with individuals experiencing homelessness, unstable housing, and/or mental illness.
  • Education and Certification: High school graduate or equivalent, and ability to accurately enter data into computer systems for reporting purposes.
  • Background Check: Must pass a criminal and Department of Human Services background check, if required by program license.
  • Previous Experience: Minimum of one year of relevant experience in a social services or related field.