Field Service Technician

7 hours ago

East Hartford, Connecticut, United States CVS Health Full time
Job Summary

CVS Health is seeking a highly skilled Field Service Technician to join our team. As a Field Service Technician, you will be responsible for providing exceptional customer service while installing, diagnosing, and solving retail equipment failures within service level agreements at CVS locations in a large geography. This equipment includes POS (point of sale) registers, self-checkout registers, thermal printers, laser printers, scanners, servers, PCs, thin clients, phone systems, RF, networking, pharmacy, minute clinic, photo, and other related computer peripherals.

Key Responsibilities
  • Install, diagnose, and solve retail equipment failures within service level agreements at CVS locations in a large geography.
  • Provide exceptional customer service to CVS customers.
  • Work independently and as part of a team to achieve goals and objectives.
  • Collaborate with other technical teams to resolve complex technical issues.
  • Develop and maintain technical knowledge and skills to stay up-to-date with new technologies and equipment.
Requirements
  • 1+ years of previous hands-on technical knowledge and experience.
  • Valid Driver's License with no major violations.
  • Ability to pass a substance/drug test and background test.
  • Ability to drive between CVS locations in a large geography on a daily basis.
  • Available to work days, nights, weekends, and holidays.
  • Reside in the territory supported.
  • Ability to lift laser printers, servers, heavy equipment 75lbs and occasionally work on a ladder.
Preferred Qualifications
  • Strong Customer Service skills.
  • Ability to troubleshoot hardware.
  • Technical Certifications.
  • Technical Degree.
  • Previous technical work experience.
Education

Verifiable High School diploma or GED is required. Further education or Technical degree a plus and must be verifiable.

Pay Range

The typical pay range for this role is: $0.00 - $0.00. This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography, and other relevant factors. This position is eligible for a CVS Health bonus, commission, or short-term incentive program in addition to the base pay range listed above.

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