Enterprise Unified Communications Specialist

3 weeks ago


Tampa, United States Brooksource Full time

Brooksource is seeking an experienced Enterprise Unified Communications Specialist to join their team in Tampa, Florida. This is a hybrid remote position, requiring on-site presence for the first 2-3 months before transitioning to a remote work setup.

The ideal candidate will have a strong background in network engineering, with experience in designing and implementing Unified Communications systems. They will be responsible for assisting clients with the installation and activation of their Unified Communications systems, working closely with field technicians to ensure a seamless implementation process.

Key responsibilities of the Enterprise Unified Communications Specialist include:

  1. Participating in network architecture design and contributing to the development of network engineering projects.
  2. Assisting in the disconnection of communication architectures, topologies, hardware, software, transmission, and signaling links and protocols into complete network configurations.
  3. Analyzing customers' Unified Communications environment and providing guidance on installation and activation.
  4. Leading the installation and pre-installation of the Broadsoft Hosted Voice product for clients.
  5. Navigating and updating Salesforce to adjust clients' profiles.
  6. Coordinating billing changes for clients' accounts.
  7. Improving productivity through in-depth new product evaluations and developing resolutions to network issues during implementation.
  8. Obtaining feedback from clients on their experience with UC and hosted voice products.
  9. Maintaining product and service quality by assisting in the development and documentation of technical standards.
  10. Ensuring successful project completion by documenting and implementing approved procedures.
  11. Supporting tiers across the organization during program implementations and disconnections.
  12. Enhancing efficiency by serving on one or more projects simultaneously.

Requirements for the Enterprise Unified Communications Specialist position include:

  • 3+ years' experience in an enterprise setting.
  • Experience with Salesforce.
  • Knowledge of telecom industry terminology, specifically call flow, UC design, and PBX.
  • Experience as a field technician working with phone systems is a plus.
  • Experience with installing virtual or physical phone systems.
  • Exposure to industry and vendor-specific products (Cisco, Polycom, Avaya, etc).
  • Experience in customer service and excellent communication skills.
  • Experience with large enterprise phone systems.
  • Experience with call center-type environments.
  • Experience working directly with enterprise-level customers.

The salary for this position is estimated to be between $28.00 and $32.50 per hour, based on industry standards and location. Benefits include dental insurance, health insurance, and vision insurance.

Qualified candidates should have experience with VoIP and PBX systems, with a strong understanding of telecom industry terminology. They should also possess excellent communication and customer service skills, with the ability to work effectively in a team environment.

The ideal candidate will be based in Tampa, Florida, and will be required to commute to the office for the first 2-3 months before transitioning to a remote work setup. The company culture at Brooksource values teamwork, innovation, and customer satisfaction, and the ideal candidate will reflect these values in their work.



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