Front Desk Representative

4 weeks ago


San Diego, California, United States The Monsaraz, Tapestry Collection by Hilton Full time
Job Description

At The Monsaraz, Tapestry Collection by Hilton, we are seeking a skilled Front Desk Agent to join our team. As a Front Desk Agent, you will be the first point of contact for our guests, providing exceptional service and ensuring a memorable experience.

Key Responsibilities:

  • Greet guests warmly and efficiently, using a positive and clear speaking voice.
  • Complete the registration process, including inputting and retrieving information from our computer system.
  • Verify and imprint credit cards for authorization, handle cash, and balance an assigned house bank.
  • Promptly answer the telephone and input messages into the computer.
  • Close guest accounts at check-out and ascertain satisfaction.
  • Field guest complaints and negotiate effective solutions.
  • Remain calm and alert during emergency situations and heavy hotel activity.

Requirements:

  • Minimum of 2 years Guest Service experience, preferably in hospitality.
  • High School Diploma or equivalent required.
  • Proficient with PMS system, preferably OnQ.
  • Advanced knowledge of brand's reward program.
  • Able to handle cash and credit transactions.
  • Computer literacy and financial management a must.

Benefits:

The Monsaraz, Tapestry Collection by Hilton offers a comprehensive benefits plan, including competitive Medical, Dental, and Vision Insurance programs, Vacation/Sick/Holiday benefits, and Hotel Room Discount programs.

We are an equal opportunity employer and evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.



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