Distributed Systems Support Specialist
4 weeks ago
This position provides technical support for various technology projects within the courts, under the direction of the Operations Support Manager. The successful candidate will be responsible for systems management over distributed infrastructure, technology research, infrastructure design, testing, training, generation and maintenance of user and technical documentation, administration of commercial software packages, technology refresh management, and presentations.
Key Responsibilities:
- Assist with the implementation and maintenance of enterprise network systems, and support Enterprise applications that require access and connectivity via court network solutions.
- Assist with the implementation and maintenance of enterprise information system or email systems, and support Enterprise applications that require server platforms and backup solutions managed by the Office of State Courts Administrator (OSCA).
- Support and maintain the judicial branch statewide network environment with different vendors and providers, and support and maintain the Office of the State Courts Administrator (OSCA) hosted environment with different vendors and providers, including Microsoft (MS) Azure, Google Cloud, Amazon Web Services (AWS), and related others.
- Support and maintain the OSCA hosted email environment with Microsoft O-365, Cisco Hosted Ironport, and other email related security services.
- Conduct research and evaluate new technologies in support of hosted environment that would benefit the judicial branch infrastructure, and research new or emerging technologies that align with the strategic direction of the judicial branch.
- Make recommendations regarding process improvement and implementation.
- Complete technical tasks, including serving as backup video coordinator for the courts or managing special technical projects as directed by supervisor.
- Gather information or data to support periodic and special technical reports, document activities for the area of responsibility, conduct inventory and asset tracking.
- Perform administrative tasks, including performing research, creating user guides, faxing, telephoning, scanning, or photocopying.
- Attend or conduct staff, committee, and other professional meetings and conferences to exchange information.
- Attend technical or professional seminars or conferences to improve professional skills.
Education and Training Guidelines:
Refers to job specific training and education that is recommended for entry into the position. Additional relevant experience may substitute for the recommended educational level on a year-for-year basis.
Bachelor's degree in computer science, information technology, programming, or a closely related field.
Experience:
Refers to the amount of related work experience that is recommended for entry into the position that would result in reasonable expectation that the person can perform the required tasks.
Additional relevant education may substitute for the recommended experience on a year-for-year basis, excluding supervisory experience.
Four years of related work experience.
Competencies:
Performs work involving the application of principles of logical thinking, technological, or legal practice to diagnose or define problems, collect data and solve abstract problems with widespread unit or organization impact; requires sustained, intense concentration for accurate results and continuous exposure to unusual pressure.
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