Technical Support Specialist
4 weeks ago
Technical Support Specialist
This role is ideal for individuals looking to gain technical skills and experience working with a well-known company.
Key Responsibilities:
- Arrive onsite at appointed time
- Site Lead Check-in with the onsite POC
- Locate equipment and determine your work area (POC will let us know)
- Taking inventory of equipment (new and old)
- Capturing Serial #'s
- Unboxing new equipment and disposing of trash in designated areas
- Assisting end users with login and setup of desktop environment
- Outlook signatures
- One Drive Sync
- Browser favorites
- M365 application functionality
- Application verification
- Verifying print options
- Network and/or local (not everyone will have local)
- Take directions from onsite lead or FTE (full time employee)
- Reporting hours worked in real time
- Check in when you arrive
- Check out before you leave (lead will release)
- Escalate any issue immediately to your site lead
Requirements:
- High School Diploma or GED
- Good communication and reading skills
- Ability to follow instructions
- Technical aptitude/familiarity – no necessary experience needed
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