Technical Support Specialist

4 weeks ago


Tallahassee, United States Apex Systems Full time

Technical Support Specialist

This role is ideal for individuals looking to gain technical skills and experience working with a well-known company.

Key Responsibilities:

  • Arrive onsite at appointed time
  • Site Lead Check-in with the onsite POC
  • Locate equipment and determine your work area (POC will let us know)
  • Taking inventory of equipment (new and old)
  • Capturing Serial #'s
  • Unboxing new equipment and disposing of trash in designated areas
  • Assisting end users with login and setup of desktop environment
  • Outlook signatures
  • One Drive Sync
  • Browser favorites
  • M365 application functionality
  • Application verification
  • Verifying print options
  • Network and/or local (not everyone will have local)
  • Take directions from onsite lead or FTE (full time employee)
  • Reporting hours worked in real time
  • Check in when you arrive
  • Check out before you leave (lead will release)
  • Escalate any issue immediately to your site lead

Requirements:

  • High School Diploma or GED
  • Good communication and reading skills
  • Ability to follow instructions
  • Technical aptitude/familiarity – no necessary experience needed


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