On-Site Service Technician

2 weeks ago


Las Vegas, Nevada, United States The Fi Company Full time
Field Services Technician

As a Field Services Technician at The Fi Company, your primary responsibility will be to deliver outstanding customer service and technical support during field operations. This role encompasses overseeing on-site installations, repairs, maintenance, and testing activities, as well as diagnosing technical issues to implement effective solutions.

This position necessitates travel approximately 75% of the time to various locations to ensure installation and service for our clients. Compliance with company policies regarding drug and alcohol screening, including pre-employment assessments, is mandatory.

Key Responsibilities:

  • Execute installation, servicing, and upkeep of digital and visual merchandising displays
  • Diagnose equipment malfunctions and component failures
  • Educate staff and subcontractors on proper installation methods for digital displays
  • Accurately report hours worked, materials utilized, and complete work orders
  • Collaborate effectively with colleagues to troubleshoot technical challenges
  • Operate box trucks locally for job assignments
  • Maintain clear communication with clients, on-site representatives, and management
  • Ensure meticulous documentation and record-keeping
  • Undertake additional duties as required

Requirements:

  • 1-5 years of relevant experience in a similar role
  • Ability to read and interpret technical manuals and documentation
  • Proficient in Microsoft Office and Google Suite applications
  • Exceptional skills in customer service
  • Strong organizational and time management capabilities
  • Capacity to work independently and exercise sound judgment
  • Physically able to lift up to 75 lbs and navigate stairs
  • Possession of a valid driver's license and readiness to operate box trucks
  • High School Diploma or equivalent; an Associate's degree or higher is preferred
  • Preferred experience of 2+ years in Gaming/EGM OEM/Casino environments
  • Willingness to travel, including potential international assignments

About The Fi Company:

The Fi Company is an equal opportunity employer committed to fostering diversity and inclusivity within the workplace. We provide a vibrant and rewarding environment where our employees can develop and excel.



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