On-Site Service Technician
2 weeks ago
As a Field Services Technician at The Fi Company, your primary responsibility will be to deliver outstanding customer service and technical support during field operations. This role encompasses overseeing on-site installations, repairs, maintenance, and testing activities, as well as diagnosing technical issues to implement effective solutions.
This position necessitates travel approximately 75% of the time to various locations to ensure installation and service for our clients. Compliance with company policies regarding drug and alcohol screening, including pre-employment assessments, is mandatory.
Key Responsibilities:
- Execute installation, servicing, and upkeep of digital and visual merchandising displays
- Diagnose equipment malfunctions and component failures
- Educate staff and subcontractors on proper installation methods for digital displays
- Accurately report hours worked, materials utilized, and complete work orders
- Collaborate effectively with colleagues to troubleshoot technical challenges
- Operate box trucks locally for job assignments
- Maintain clear communication with clients, on-site representatives, and management
- Ensure meticulous documentation and record-keeping
- Undertake additional duties as required
Requirements:
- 1-5 years of relevant experience in a similar role
- Ability to read and interpret technical manuals and documentation
- Proficient in Microsoft Office and Google Suite applications
- Exceptional skills in customer service
- Strong organizational and time management capabilities
- Capacity to work independently and exercise sound judgment
- Physically able to lift up to 75 lbs and navigate stairs
- Possession of a valid driver's license and readiness to operate box trucks
- High School Diploma or equivalent; an Associate's degree or higher is preferred
- Preferred experience of 2+ years in Gaming/EGM OEM/Casino environments
- Willingness to travel, including potential international assignments
About The Fi Company:
The Fi Company is an equal opportunity employer committed to fostering diversity and inclusivity within the workplace. We provide a vibrant and rewarding environment where our employees can develop and excel.
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