Cloud Services Help Desk Specialist

3 weeks ago


San Antonio, Texas, United States Leidos Full time

Unlock Your Potential with Leidos

Are you a forward-thinking professional with a passion for cloud computing? Do you have a TS/SCI security clearance and a strong background in IAM or IAT Level II DoD 8570 certification? If so, we want to hear from you

Main Responsibilities:

  • Identify and resolve customer issues within Air Force Commercial Cloud Services (AFC2S) teams utilizing services from IC ITE.
  • Provide onboarding direction for customers migrating to the cloud.
  • Assist customers in obtaining the necessary requirements to gain access or receive permissions to manage their environment using best business practices and available tools.
  • Offer expert guidance on obtaining support to manage AWS, IC ITE GovCloud, IC ITE Commercial Cloud Services (C2S), and other federal government community or emerging cloud frameworks.

Qualifications:

  • IAM or IAT Level II DoD 8570 certification (required)
  • Current TS/SCI security clearance on day 1
  • Bachelor's degree and 8+ years of relevant experience (additional experience may be considered in lieu of degree)
  • Strong problem-solving and analytical abilities, with a keen attention to detail
  • Ability to work independently and collaboratively in a team-oriented environment

Desired Skills:

  • JIRA and Confluence administration experience
  • DoD IAT Level III certification
  • Azure/Google/Oracle/IBM knowledge and experience
  • AWS Cloud Practitioner
  • Atlassian Jira Administrator training

Compensation: $101,400.00 - $183,300.00

*Additional factors considered in extending an offer include responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.



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