Cloud Services Help Desk Specialist

4 weeks ago


San Antonio, Texas, United States Leidos Full time

About the Role

Leidos is seeking a skilled Cloud Services Help Desk Engineer to join our team. As a Cloud Services Help Desk Engineer, you will be responsible for identifying and resolving customer issues within Air Force Commercial Cloud Services (AFC2S) teams utilizing services from IC ITE.

Main Responsibilities:

  • Providing onboarding direction for customers migrating to the cloud.
  • Assisting customers with obtaining the appropriate requirements to gain access or receive permissions to manage their environment using best business practices and available tools.
  • Providing expert guidance on obtaining support to manage the AWS, IC ITE GovCloud, IC ITE Commercial Cloud Services (C2S), and other federal government community or emerging cloud frameworks.

Requirements:

  • IAM or IAT Level II DoD 8570 certification.
  • Current TS/SCI security clearance on day 1.
  • Bachelor's degree and 8+ years of relevant experience.
  • Strong problem-solving and analytical abilities, with a keen attention to detail.
  • Ability to work independently and collaboratively in a team-oriented environment.

Desired Skills:

  • JIRA and Confluence administration experience.
  • DoD IAT Level III certification.
  • Azure/Google/Oracle/IBM knowledge and experience.
  • AWS Cloud Practitioner.
  • Atlassian Jira Administrator training.

Pay Range: $101,400.00 - $183,300.00

Additional Information: Additional factors considered in extending an offer include responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.


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