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Help Desk Technician

4 weeks ago

San Antonio, Texas, United States T and T Consulting Services Full time
Job Summary:

As a Help Desk Technician with T and T Consulting Services, you will provide critical support to our clients, ensuring seamless operation of their desktop software and hardware. Your expertise will be instrumental in resolving technical issues, installing and configuring new systems, and providing top-notch customer service.

Key Responsibilities:

Provide on-site and remote support for desktop software and hardware issues
Install, configure, and troubleshoot desktops, laptops, and mobile devices
Assist with IAVA remediation and resolve desktop problems via Remote Control
Identify and report network problems impacting users
Provide weekly reports on ticket status and performance metrics

Requirements:

SECRET government clearance
CompTIA Security+ CE certification
Excellent communication and problem-solving skills

Benefits:

Competitive benefits package including health, dental, vision, life insurance, 401(k) Plan, Training Programs, Accrued Paid Time Off (PTO), and Paid Holidays.

Equal Opportunity Employer:

T and T Consulting Services is an Equal Opportunity Employer/Veterans/Disabled