Help Desk Engineer

5 days ago


San Antonio, Texas, United States Leidos Full time
Unlock Your Potential at Leidos

Are you ready to take your career to the next level? Leidos is a leading provider of innovative solutions, and we're seeking a talented Help Desk Engineer to join our team.

About the Role

As a Help Desk Engineer, you will be responsible for identifying and resolving customer issues within Air Force Commercial Cloud Services (AFC2S) teams. You will provide onboarding direction for customers migrating to the cloud, assist with obtaining the appropriate requirements to gain access or receive permissions to manage their environment, and provide expert guidance on obtaining support to manage AWS, IC ITE GovCloud, IC ITE Commercial Cloud Services (C2S), and other federal government community or emerging cloud frameworks.

What We're Looking For
  • IAM or IAT Level II DoD 8570 certification
  • Current TS/SCI Security Clearance on day 1
  • Bachelor's degree and 8+ years of relevant experience
  • Ability to work within the sensitive compartmented information facility and access SIPR and JWICS systems
  • Proven experience in helpdesk support and working Jira help desk tickets in a fast-paced environment
  • Familiarity with Amazon Web Services (AWS) and ability to support customers to gain access and the appropriate roles to develop in their environment
  • Strong knowledge of Jira/Confluence and various modules, including JSM, Core, and Software
What We Offer

Leidos offers a competitive salary range of $101,400.00 - $183,300.00, as well as a comprehensive benefits package and opportunities for professional growth and development.

We are an equal opportunity employer and welcome applications from diverse candidates. If you're a motivated and experienced professional looking to take your career to the next level, we encourage you to apply for this exciting opportunity.


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