Quality Assurance Specialist II

2 weeks ago

Waukesha, Wisconsin, United States Dedicated Computing LLC Full time
Job Overview

POSITION SUMMARY

The Quality Technician II collaborates closely with Quality Engineers to oversee customer quality and proactively address quality concerns. This role requires interaction with various departments such as Design Engineering, Sustaining Engineering, Production, Customer Service, Material Planning, and Sales. The individual will leverage data analysis to identify trends and, under the guidance of the Quality Engineer, implement necessary actions based on findings.

KEY RESPONSIBILITIES include, but are not limited to:

  • Assisting during product launches to ensure adherence to customer specifications and our quality management framework, while providing insights from quality data to enhance the product transfer process.
  • Supporting the Operations Team and Production Quality Technicians to guarantee that launched products and processes meet the required standards of both the customer and the quality management system.
  • Conducting data analysis to identify critical trends, metrics, and conclusions.
  • Utilizing engineering resources to formulate solutions for corrective actions arising from data evaluations.
  • Delivering direct customer support for routine quality metric reporting and performance monitoring, including leading any resultant actions.
  • Providing direct customer support for quality escalations and responding to formal corrective actions (CAPA).
  • Taking ownership of product and process enhancement initiatives based on customer feedback, new product introductions, and quality data assessments.
  • Promoting and educating others on quality procedures and processes.
  • Leading structured corrective action processes to identify root causes, effective solutions, and implementation strategies.
  • Assisting colleagues in data analysis and implementing process corrections based on findings.
  • Effectively communicating technical issues and data analysis summaries across all organizational levels, ensuring clarity regarding product and process statuses and associated action priorities.
  • Identifying, summarizing, and presenting process and product challenges, along with business cases for solutions that require management attention.

QUALIFICATIONS, EDUCATION, AND EXPERIENCE

Essential:

  • Associate's degree with a minimum of 2 years of experience in a related quality field, or an equivalent combination of education and experience.
  • Proficient data analysis skills, with a preference for intermediate to advanced Excel capabilities.
  • Strong communication, project/task management, problem-solving, and failure analysis skills.

PHYSICAL DEMANDS

The physical requirements described here are representative of those that must be met by an associate to successfully perform the essential functions of this role. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

While performing the duties of this position, the associate is regularly required to stand, walk, manipulate objects, tools, or controls, reach with hands and arms, and communicate verbally. The associate must occasionally lift and/or move up to 50 pounds and, with assistance, lift and/or move up to 100 pounds. Specific vision abilities required include close vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an associate may encounter while performing essential functions. This includes a highly regulated, climate-controlled setting with low-to-moderate noise levels.

EQUAL EMPLOYMENT OPPORTUNITY

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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