Account Representative

4 weeks ago


Buffalo, New York, United States Sonwil Distribution Center Inc Full time
Job Summary

We are seeking a highly skilled and detail-oriented Customer Service Specialist to join our team at Sonwil Distribution Center Inc. As a key member of our operations team, you will be responsible for providing exceptional customer service, managing orders, and ensuring seamless logistics operations.

Key Responsibilities
  • Customer Service: Respond to customer inquiries, resolve issues, and maintain a high level of customer satisfaction.
  • Order Management: Process orders, manage inventory, and ensure accurate and timely shipping.
  • Logistics: Coordinate with transportation carriers, manage routing and scheduling, and ensure compliance with customer standards.
  • Communication: Collaborate with internal departments, communicate with customers, and provide updates on order status.
Requirements
  • Education: High School Diploma or equivalent.
  • Experience: 2-5 years in a customer service, traffic, or shipping role.
  • Skills: Excellent communication and organizational skills, ability to multitask, and proficiency in MS Office.
  • Knowledge: Familiarity with customer service concepts, practices, and procedures, as well as experience with TMS systems.
Working Conditions

This is an administrative position that requires the ability to sit, talk, or hear; frequently required to stand, walk, reach, bend, and lift up to 15 pounds.



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