Account Representative

4 days ago


Buffalo, New York, United States Sonwil Distribution Center Inc Full time
Job Description

At Sonwil Distribution Center Inc, we are seeking a highly skilled and detail-oriented Account Representative to join our team. As a key member of our operations team, you will be responsible for ensuring the smooth execution of customer orders and providing exceptional customer service.

Key Responsibilities
  • Manage customer relationships and resolve any issues or concerns in a timely and professional manner.
  • Process customer orders accurately and efficiently, ensuring timely delivery and compliance with customer requirements.
  • Collaborate with internal teams to ensure seamless order fulfillment and resolve any logistical issues.
  • Provide regular updates to customers on order status and any changes to their orders.
  • Identify opportunities for process improvements and implement changes to enhance customer satisfaction and operational efficiency.
Requirements
  • High school diploma or equivalent required; 2-5 years of experience in a customer service or logistics role preferred.
  • Excellent communication and interpersonal skills, with the ability to work effectively with customers, internal teams, and external partners.
  • Strong organizational and problem-solving skills, with the ability to prioritize tasks and manage multiple projects simultaneously.
  • Proficiency in MS Office, with experience using TMS systems and other logistics software a plus.
Working Conditions

This is an administrative role that requires the ability to sit, talk, or hear; frequently required to stand, walk, reach, bend, and lift up to 15 pounds.



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