Account Representative

3 days ago

Buffalo, New York, United States Sonwil Distribution Full time
Job Summary

We are seeking a highly skilled and detail-oriented Account Representative to join our team at Sonwil Distribution. As an Account Representative, you will be responsible for providing exceptional customer service, managing orders, and ensuring the smooth operation of our warehouse and fulfillment operations.

Key Responsibilities
  • Customer Service: Respond to customer inquiries, resolve issues, and provide timely and accurate information to ensure customer satisfaction.
  • Order Management: Process orders, manage inventory, and coordinate with internal departments to ensure accurate and timely order fulfillment.
  • Logistics: Route and print Bills of Lading, ensure compliance with customer routing and vendor standards, and coordinate with transportation and production departments to resolve logistics issues.
  • Process Improvement: Continuously evaluate and identify opportunities to drive process improvements that positively impact clients and the company.
Requirements
  • Education: High School Diploma/GED or equivalent relevant experience.
  • Skills: Proven team player with excellent interpersonal skills, strong organizational skills, and exceptional verbal and written communication skills.
  • Experience: 2-5 years in a Customer Service/Traffic/Shipping role preferred.
  • Software: High proficiency with MS Office (Excel, Word, Outlook).
Work Environment

This position is administrative in nature and requires the ability to sit, talk, or hear; frequently required to stand, walk, reach, bend, and lift up to 15 pounds.

Compensation

Hourly Wage, details available upon request.

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