Account Support Representative

1 week ago

Buffalo, New York, United States ACV, INC. Full time
About ACV, INC.

ACV, INC. is a dynamic company that values a people-first mindset and a deep culture of growth and autonomy. We offer competitive compensation packages and learning and development opportunities to help our employees advance in their careers.

Job Summary

The Account Support Representative - Titles ensures customer and dealership experience satisfaction for the Titles team. This role is responsible for growing and sustaining customer and dealership relationships, utilizing problem-solving, follow-up, and customer service skills.

Key Responsibilities
  • Actively support efforts to simplify and enhance the customer experience.
  • Build and maintain relationships with Titles Clerks and dealership representatives to ensure a positive customer experience and problem resolution.
  • Receive and initiate calls to customers to understand challenges around titles needs.
  • Provide resolution to day-to-day customer-related issues using established processes and procedures.
  • Utilize tools and technology, including Salesforce and Tableau, to navigate customer inquiries and issues.
  • Work cross-functionally with internal teams to support and nurture customer relationships.
  • Partner with Outside and Inside Sales Teams to ensure customer satisfaction.
Requirements
  • High School Diploma required.
  • 1 year relevant administrative or titles-related experience.
  • Ability to read, write, speak, and understand English.
  • Effective communication and interpersonal skills.
  • Problem-solving tactics.
  • Detail orientation and time management.
What We Offer
  • Competitive compensation package.
  • Learning and development opportunities.
  • Comprehensive benefits package, including medical, dental, and vision insurance.
  • Generous paid time off options.
  • Employee Stock Purchase Program.
  • Retirement planning through the Company's 401(k).
Our Values
  • Trust & Transparency.
  • People First.
  • Positive Experiences.
  • Calm Persistence.
  • Never Settling.
Equal Opportunity Employer

ACV, INC. is an equal opportunity employer and welcomes applicants from diverse backgrounds. We are committed to creating an inclusive culture where every individual can thrive.

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