Guest Services Representative
6 days ago
We are seeking a highly skilled Guest Services Agent to join our team at Marriott Vacations Worldwide. As a Guest Services Agent, you will be responsible for providing exceptional customer service to our owners and guests, ensuring their vacation experience is nothing short of amazing.
Key Responsibilities- Check owners/guests into their villas and review property amenities, services, and local areas of interest.
- Actively listen and respond positively to guests' questions, concerns, and requests, and contact other departments to help resolve guest issues.
- Identify and explain room features to guests, such as the use of room keys, ice and vending areas, etc.
- Follow up with owners/guests to ensure their requests or problems have been met to their satisfaction.
- Answer telephone calls and route calls to the proper department as applicable.
- May be asked to assist with bellman and runner duties depending on facility or location.
- Available to work various shifts, holidays, and both weekend days.
- Reach overhead and below the knees, perform bending, twisting, pulling, and stooping, and be able to stand, sit, or walk for an extended period of time.
- Lift/Carry/Push/Pull Items that Weigh up to 25lbs without assistance.
- Competitive Pay
- Medical/Dental/Vision/401K opportunities
- Travel discounts
- Credit Union Membership
- Tuition Reimbursement
- Professional Counseling & Family Support
- Growth and Development Opportunities
Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.
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