Guest Services Representative

2 weeks ago


Rancho Cordova, California, United States Sacramento Marriott Rancho Cordova Full time

Hourly Pay Rate: $19.02

Join the Sacramento Marriott Rancho Cordova, a distinguished full-service hotel featuring 14,000 square feet of versatile meeting space and comprehensive catering services. Our on-site Starbucks offers exclusive discounts to team members, enhancing the overall employee experience. Recognized as a top-rated hotel on TripAdvisor in Rancho Cordova, we boast a prime location between Sacramento and Folsom, with convenient access to freeways and light rail.

The Sacramento Marriott Rancho Cordova is in search of a dedicated Front Desk Agent to become part of our exceptional team. This role is pivotal in delivering outstanding service to our guests, from the reservation process through to their departure. Responsibilities include addressing guest inquiries, fulfilling requests, and resolving complaints. Additionally, you will promote guest accommodations, dining options, and seasonal hotel offers. Flexibility to work morning, evening, or overnight shifts is essential for this position.

BENEFITS:

  • Medical Coverage (Anthem/Kaiser)
  • Dental Insurance (Aetna)
  • Vision Coverage (VSP) and Life Insurance (The Hartford)
  • Optional Benefits including Accident, Critical Illness, Hospital Indemnity, and Supplemental Life (The Hartford)
  • 401K Retirement Plan with a 4% match and immediate 100% vesting (Transamerica)
  • Paid Vacation, Holidays, and Sick Leave
  • Room Discounts across all Marriott Brand Hotels (31 different brands globally)
  • Additional Room Discounts for select hotels within our portfolio
EDUCATION/EXPERIENCE:
  • 1-2 years of experience in Hotel Front Desk or Guest Services preferred
  • 1-2 years of customer service experience required
  • Relevant military experience in a similar role
  • High School Diploma or GED equivalent
  • Must be at least 18 years old
  • Ability to thrive in a fast-paced environment
  • Strong communication skills
  • Experience in a team-oriented setting
The Sacramento Marriott is an Equal Opportunity Employer. All qualified candidates will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. If you require accommodation during the application process due to a medical condition or disability, please inform us of your needs.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities.

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