Guest Services Reservation Specialist
2 weeks ago
Location: Agua Caliente Casinos
Position Type: Full Time
Category: Customer Service
Role SummaryThe Guest Services Reservation Specialist is dedicated to providing an exceptional experience for guests by adhering to the highest service standards. This role involves managing incoming, outgoing, and interoffice communications effectively.
Key Responsibilities- Direct calls to the appropriate personnel and assist guests with urgent inquiries.
- Manage hotel reservations, including room inventory and group bookings.
- Evaluate player activity to make informed decisions regarding complimentary room offers.
- Ensure adherence to yield management practices in line with hotel availability and marketing strategies.
- Perform clerical tasks such as typing and proofreading as necessary.
- Utilize the paging system to connect casino personnel with callers.
- Deliver outstanding service to both guests and internal staff.
- Maintain comprehensive knowledge of all Agua Caliente properties to provide accurate information.
- Respond to inquiries about events, promotions, and entertainment offerings.
- Comply with all regulations and internal control systems.
Required:
- High School Diploma or equivalent.
- Proficiency in English communication.
- Experience with computer systems and Microsoft Office.
- Ability to manage multiple tasks in a dynamic environment.
Preferred:
- Prior experience in a call center or similar role.
- Familiarity with paging systems.
This position requires the ability to stand, move, and work throughout the office and casino environment. The noise level may vary, and physical demands include lifting items weighing up to 25 lbs.
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