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Patient Registration Coordinator

2 months ago

Rapid City, South Dakota, United States LHH Recruitment Solutions Full time
Job Summary

We are seeking a highly skilled and detail-oriented Patient Registration Coordinator to join our team at LHH Recruitment Solutions. This role is critical to ensuring the smooth operation of our medical office and delivering exceptional service to our patients, colleagues, and referral sources.

Key Responsibilities
  • Patient Check-In & Check-Out:
    • Answer telephones and handle all aspects of patient appointment scheduling (initial and return).
    • Perform insurance verification, creation of new patient charts, and maintenance of patient records in accordance with compliance policies.
    • Scan and file patient documents, ensure complete and accurate information, and manage incoming phone calls.
    • Provide administrative support for all aspects of closing a patient visit including obtaining insurance authorization, providing financial counseling for patients, posting over-the-counter (OTC) payments, timely completion of tasks, mail forwarding tasks, and daily document research on an electronic health/medical record system.
    • Coordinate with clinical staff in managing in-progress services, review and manage incoming documents, and task appropriate parties to outstanding requests for information.
  • Billing:
    • Review charge information to ensure accuracy per payer requirements; make corrections as needed.
    • Review and resolve claim edits, rejections, and denials; perform voids and corrections as necessary.
    • Submit clean and accurate claims and ensure accurate completion of patient chart required elements.
    • Timely completion of all assigned tasks and respond to reports to ensure claims are processed within timely filing limits.
  • Collections:
    • Complete assigned tasks regarding accounts receivable in a timely manner.
    • Maintain company-mandated collection standards and coordinate with centralized collection teams.
    • Assist in resolving outstanding invoice problems from past due accounts and respond to inquiries from customers or external collection resources.
    • May place calls or send messages to resolve unresolved issues.
  • Inventory:
    • Assist with inventory as directed by management and/or Inventory Coordinator when needed.
    Requirements
    • High school diploma or GED (Required)
    • 2 years of office administrative experience (Required)
    • Valid drivers license and driving record within the standards outlined in Motor Vehicle Safety Policy and Procedures (Required)
    • At least 1 year of experience with EMR/electronic health/medical record systems (preferably NextGen and/or OnBase)
    • Working knowledge of HIPAA and other medical insurance regulations and terminology for private payer, state, and federal plans including coding, billing, and reimbursement protocols
    • Ability to type 40 correct words per minute
    • At least 2 years of computer and office equipment experience including MS Office products (Word, Excel), email, and automated billing systems, facsimile machines, calculators, postage machines, copiers, etc.
    • Basic administrative accounting skills
    • Bilingual (English/Spanish) skills are a plus but not required
    Benefits

We offer a competitive salary range of $18.00 to $20.00 per hour, as well as a comprehensive benefits package including medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits, and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs.

We are an Equal Opportunity Employer/Veterans/Disabled and comply with all applicable laws and regulations regarding employment and hiring practices.