Restaurant Team Lead
6 days ago
About the Role
As a Shift Manager at Arby's, you will play a critical role in ensuring the smooth operation of our restaurants. You will work closely with the General Manager and Assistant Manager to maintain high standards of customer service, food quality, and team performance.
Key Responsibilities
- Support the management team in achieving business objectives, including sales growth, customer satisfaction, and employee engagement.
- Lead by example, demonstrating exceptional customer service skills and a commitment to quality in all aspects of restaurant operations.
- Develop and implement strategies to improve team performance, including training, coaching, and performance management.
- Collaborate with the management team to plan and execute business initiatives, such as promotions, menu launches, and operational improvements.
- Monitor and control labor costs, inventory, and other operational metrics to ensure efficient restaurant operations.
Requirements
- At least six months of experience as a manager in a restaurant or retail environment.
- Proven track record of providing exceptional customer service and leading high-performing teams.
- Strong communication and interpersonal skills, with the ability to work effectively with diverse groups of people.
- Ability to work in a fast-paced environment, with a focus on quality, safety, and customer satisfaction.
About Arby's
Arby's is a leading fast-casual restaurant chain, known for our high-quality meats, innovative menu items, and commitment to customer satisfaction. We are proud of our brand purpose, Inspiring Smiles Through Delightful Experiences, and strive to deliver on this promise every day.
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