Restaurant Operations Supervisor

2 weeks ago


Hagerstown, Maryland, United States Sardi's Pollo A La Brasa Full time

We are seeking dedicated Restaurant Operations Supervisors to enhance our team.

The Restaurant Operations Supervisor plays a crucial role in assisting the General Manager with the overall management of the establishment, focusing on profitability, staffing, employee development, product excellence, customer satisfaction, and maintaining a positive culture. In the absence of the General Manager, the Operations Supervisor will assume all managerial responsibilities. This position involves reporting to the General Manager and directly overseeing all restaurant personnel. Our ideal candidate possesses prior management experience, a strong desire for personal and professional growth, and a passion for delivering exceptional service.

Key Responsibilities:
  • Support project planning and staff management initiatives.
  • Foster positive relationships among team members.
  • Address and resolve issues promptly.
  • Encourage improvements across departments by focusing on safety, productivity goals, problem-solving, and team collaboration.
  • Assist management with hiring and training processes, while keeping them informed about team performance.
  • Generate necessary reports regarding practices, effectiveness, and participation.
  • Supervise staff and manage inventory effectively.
Qualifications:
  • Minimum of 3 years of experience in a managerial capacity.
  • Strong decision-making skills.
  • Excellent communication, collaboration, and delegation abilities.
  • Proven track record in developing and maintaining financial strategies.
Additional Requirements:
  • Experience in the food service industry is preferred.
  • Basic computer proficiency is required.
  • Strong verbal and written communication skills.
  • Basic mathematical skills.
  • Previous leadership experience is advantageous.
  • Exceptional customer service skills.
  • Flexible availability.
  • Able to lift up to 50 lbs.
  • Reliable transportation is necessary.
Company Overview
The Dream Our journey began with a vision. Founders Phil and Phil envisioned a place where families could gather to enjoy fresh food and create lasting memories. Their innovative ideas, inspired by rich Peruvian flavors and fresh ingredients, have become a reality. Today, Sardi's serves millions of guests annually, employing individuals who are dedicated to making every meal a memorable experience.
Our Core Values
  • Service: We deliver outstanding service to our guests and team members.
  • Quality: We prioritize the highest quality ingredients and flavors, ensuring guest satisfaction.
  • Purpose: We foster meaningful and engaging employment, respecting all employees.
  • Consistency: We ensure uniform quality of service across all locations and events.
  • Community: We actively contribute to the communities we serve, inviting you to be part of our mission.


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