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Store Leadership Position

2 months ago

Hagerstown, Maryland, United States Dunkin' Full time
About the Role

We are seeking a highly motivated and experienced Restaurant Operations Manager to join our team at Dunkin'. As a key member of our management team, you will be responsible for leading our store operations, ensuring exceptional customer service, and driving sales growth.

Key Responsibilities
  • Leadership and Team Management: Lead and motivate a team of crew members to deliver exceptional customer service and achieve sales goals.
  • Store Operations: Oversee daily store operations, including inventory management, cash handling, and maintaining a clean and safe store environment.
  • Customer Service: Ensure that every customer interaction is positive and memorable, providing a high level of service and resolving any customer complaints in a timely and professional manner.
  • Sales and Profitability: Drive sales growth through effective execution of sales strategies, promotions, and marketing initiatives.
  • Inventory and Cost Control: Manage inventory levels, control costs, and maintain accurate records to ensure profitability.
  • Training and Development: Provide ongoing training and development to crew members to enhance their skills and knowledge.
Requirements
  • Experience: 2+ years of experience in restaurant management, preferably in a quick-service environment.
  • Education: College degree preferred.
  • Skills: Excellent communication and interpersonal skills, ability to read and write clearly, and access to a reliable vehicle.