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Restaurant Operations Manager

2 months ago

Hagerstown, Maryland, United States Arby's Full time

About the Role

As a Shift Manager at Arby's, you will play a critical role in the day-to-day operations of our restaurants. You will work closely with the General Manager and Assistant Manager to ensure that every shift runs smoothly and efficiently. Your primary responsibility will be to support the team and provide exceptional customer service to our guests.

Key Responsibilities

  • Team Support
    • Assist the General Manager and Assistant Manager in overseeing the daily operations of the restaurant.
    • Provide guidance and support to team members to ensure they have the tools and resources needed to succeed.
  • Customer Service
    • Ensure that every guest receives exceptional service and has a positive experience at Arby's.
    • Address customer complaints and concerns in a professional and timely manner.
  • Performance and Training
    • Develop and implement training programs to improve team member performance and skills.
    • Conduct regular performance evaluations and provide feedback to team members.

Requirements

  • Experience
    • At least six months of experience as a manager in a restaurant or retail environment.
  • Skills
    • Strong leadership and communication skills.
    • Ability to work in a fast-paced environment and adapt to changing situations.
    • Knowledge of restaurant operations and customer service principles.

About Arby's

Arby's is a leading fast-casual restaurant chain that is committed to serving high-quality food and providing exceptional customer service. We are proud of our brand purpose, Inspiring Smiles Through Delightful Experiences, and strive to make every guest feel welcome and valued. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.