Customer Reservations Specialist

2 weeks ago


Sheboygan, Wisconsin, United States Blue Harbor Resort & Conference Center Full time
Job Overview

Position: Reservations Agent

Reporting To: Guest Services Manager & Rooms Division Manager

Role Summary: The Reservations Agent is responsible for managing telephone inquiries with a warm and professional demeanor. This role involves utilizing effective sales strategies to secure and process reservations for guest accommodations promptly, adhering to the high standards of quality set by Blue Harbor Resort & Conference Center.

Key Responsibilities:

  • Respond to incoming calls and welcome potential guests in a friendly manner, ensuring clear communication in English. Actively listen to callers to comprehend their inquiries and requests, providing precise information regarding room availability, types of accommodations, transportation options, and pricing.
  • Promote the offerings of Blue Harbor Resort & Conference Center and its specific marketing initiatives.
  • Allocate reservations according to guest preferences and room availability.
  • Retrieve, communicate, and verify information such as confirmation numbers to callers. Efficiently input and access data using a computerized reservation system, employing codes for streamlined operations.
  • Address inquiries about hotel amenities, services, airline partnerships, local attractions, and directions. Understand and communicate the relevant deposit and guarantee policies as needed.
  • Manage guest complaints tactfully and negotiate resolutions, such as alternative accommodations, when the hotel reaches full capacity.
  • Adhere to attendance policies and maintain regular availability for work.
  • Perform additional job-related tasks as assigned.
  • Availability to work on weekends is required.

Physical Requirements:

  • Ability to lift items weighing up to 10 lbs.
  • Capability to sit or stand for extended periods.


  • Sheboygan, Wisconsin, United States Blue Harbor Resort & Conference Center Full time

    Job DescriptionPosition: Reservations AgentReports to: Guest Services Manager & Rooms Division ManagerOverview: The Reservations Agent is responsible for managing incoming calls and directing them to appropriate guest rooms, staff, or departments using the PBX system.Key Responsibilities:Answer incoming calls and warmly greet potential guests, utilizing...


  • Sheboygan, Wisconsin, United States Blue Harbor Resort & Conference Center Full time

    Job OverviewPosition: Reservations AgentSupervision: Reports to Guest Services Manager & Rooms Division ManagerRole Summary: The Reservations Agent is responsible for managing telephone inquiries with a warm and professional demeanor. This role involves utilizing effective sales strategies to secure and process reservations for guest accommodations, ensuring...


  • Sheboygan, Wisconsin, United States Blue Harbor Resort & Conference Center Full time

    Job SummaryWe are seeking a highly skilled and experienced Reservations Supervisor to join our team at Blue Harbor Resort & Conference Center. As a key member of our Guest Services team, you will be responsible for providing exceptional customer service and ensuring seamless reservation experiences for our guests.Key ResponsibilitiesLead the Reservations...


  • Sheboygan, Wisconsin, United States Blue Harbor Resort & Conference Center Full time

    Job OverviewPosition: Reservations AgentSupervised by: Guest Services Manager & Rooms Division ManagerRole Summary: Responsible for managing telephone inquiries with a welcoming and professional demeanor, utilizing effective sales strategies to secure and process bookings for guest accommodations promptly, in alignment with the standards of Blue Harbor...


  • Sheboygan, Wisconsin, United States Blue Harbor Resort & Conference Center Full time

    Job DescriptionPosition Title: Reservations AgentReporting To: Guest Services Manager & Rooms Division ManagerPosition Summary: Responsible for managing incoming calls and directing them to appropriate guest rooms, staff, or departments via the PBX system.Key Responsibilities:Respond to telephone inquiries and warmly welcome potential guests using clear and...


  • Sheboygan, Wisconsin, United States Blue Harbor Resort & Conference Center Full time

    Job DescriptionPosition Title: Reservations AgentReporting To: Guest Services Manager & Rooms Division ManagerPosition Summary: Manage incoming telephone communications and facilitate connections to guest accommodations, personnel, or departments via the PBX system.Key Responsibilities:Respond to telephone inquiries and warmly welcome potential guests,...

  • Reservations Agent

    3 days ago


    Sheboygan, Wisconsin, United States Blue Harbor Resort & Conference Center Full time

    Job SummaryBlue Harbor Resort & Conference Center is seeking a highly skilled Reservations Agent to join our team. As a key member of our Rooms Division, you will be responsible for providing exceptional customer service to our guests.Key ResponsibilitiesGuest Communication: Answer incoming calls and greet prospective guests in a friendly and professional...


  • Sheboygan, Wisconsin, United States Sheboygan Chevrolet Buick GMC Cadillac Full time

    Job OverviewWe are seeking a highly motivated and customer-focused individual to join our Quick Lube Team as a Quick Lube Service Advisor. As a key member of our team, you will be responsible for providing exceptional customer service and ensuring a seamless experience for our clients.Key ResponsibilitiesProvide top-notch customer service and support to our...


  • Sheboygan, Wisconsin, United States U.S. Bancorp Full time

    About the RoleAt U.S. Bancorp, we're seeking a skilled Customer Relationship Consultant to join our team. As a key member of our organization, you will be responsible for building and maintaining strong relationships with our clients, providing them with exceptional counsel and support.Key ResponsibilitiesDevelop and execute strategies to engage with...


  • Sheboygan, Wisconsin, United States Georgia-Pacific Full time

    About the RoleGeorgia-Pacific is seeking a Quality Assurance Specialist to join our team in Sheboygan, WI. As a member of the plant's leadership team, the Quality Assurance Specialist partners with the Quality and Production teams to ensure we produce and deliver corrugated boxes that meet our high standards.Key ResponsibilitiesCollaborate with team members...


  • Sheboygan, Wisconsin, United States Rollins Full time

    About the RoleWe are seeking a highly motivated and detail-oriented Pest Control Specialist to join our team at Rollins, a leading provider of pest management services. As a Pest Control Specialist, you will be responsible for delivering exceptional service to our customers, ensuring their homes and businesses are pest-free.Key ResponsibilitiesComplete our...


  • Sheboygan, Wisconsin, United States State of Wisconsin Full time

    Overview Utilize your exceptional customer service and communication abilities to deliver vital services to the residents of Wisconsin as a DMV Customer Service Representative with the Wisconsin Division of Motor Vehicles (DMV). The Wisconsin Division of Motor Vehicles (DMV) is looking to fill a part-time DMV Customer Service Representative role. WisDOT...


  • Sheboygan, Wisconsin, United States Honda Sheboygan Full time

    AUTOMOTIVE REPAIR SPECIALISTEXCITING CAREER OPPORTUNITY WITH GENEROUS SIGNING BONUSHonda Sheboygan is a well-established automotive dealership dedicated to providing exceptional service to our customers. We pride ourselves on our family-oriented culture and commitment to employee development. Our team is looking for a skilled Automotive Repair Specialist to...


  • Sheboygan, Wisconsin, United States Toyota Subaru Sheboygan Full time

    AUTOMOTIVE SERVICE SPECIALISTJoin our team as a skilled Automotive Service Specialist and take your career to the next level!About Us:The Toyota Subaru Sheboygan is a well-established dealership dedicated to providing exceptional service to our customers. We pride ourselves on our family-oriented culture and commitment to employee development, ensuring that...


  • Sheboygan, Wisconsin, United States Entourage Salon & Spa Full time

    Job OverviewWe are seeking a dedicated Client Relations Specialist to enhance our customer experience.This role is ideal for individuals with a vibrant personality who excel in delivering exceptional service. If you thrive in a dynamic and enjoyable atmosphere, this position is for you.Key Responsibilities:Deliver outstanding customer service to all...


  • Sheboygan, Wisconsin, United States PSCO Kieffer Inc Full time

    Job OverviewPosition Summary:The Sign Fabrication Specialist will be responsible for transforming various materials into distinctive signage elements, including letters, retainers, background panels, and post-and-panel signs, while executing additional fabrication tasks as assigned by management.Key Responsibilities:To excel in this role, the individual must...


  • Sheboygan, Wisconsin, United States Blue Harbor Resort & Conference Center Full time

    Position: Guest Services Supervisor - Full TimeReports to: Guest Services Manager and Rooms Division ManagerJob Purpose: Manages the daily operations of the front desk and reservations team.Job Summary: Ensures that every Front Desk Agent and Reservations Agent provides a warm welcome to guests; processes registrations; establishes credit; directs guests to...


  • Sheboygan, Wisconsin, United States Compass Group Careers Full time

    Job OverviewWe are currently seeking a part-time Order Fulfillment Specialist to join our dynamic team.Position Type: Part-timeWork Schedule: Sunday, 9:00 AM - 4:00 PM; Monday to Thursday, 1:30 PM - 6:00 PMExperience: Previous experience is preferred, but we are willing to provide training.Compensation: $18.00 to $19.00 per hour *Internal Employee Referral...


  • Sheboygan, Wisconsin, United States Nemak Full time

    Job SummaryThe Quality Assurance Specialist will be responsible for monitoring and participating in the improvement of quality systems that pertain to pertinent areas of expertise and job responsibility. This role will also be responsible for Advanced Product Quality Planning (APQP) on assigned programs. The ideal candidate will be knowledgeable in all...


  • Sheboygan, Wisconsin, United States Timothy Jon & Associates Full time

    Join Our Team as a Quality Assurance SpecialistAt Timothy Jon & Associates, we are looking for a dedicated Quality Assurance Specialist to collaborate with various internal teams, ensuring the integrity of quality management systems for our manufacturing processes, materials, and products. This role is pivotal in spearheading initiatives aimed at enhancing...