Guest Services Reservations Specialist

2 weeks ago


Sheboygan, Wisconsin, United States Blue Harbor Resort & Conference Center Full time
Job Description

Position Title: Reservations Agent

Reporting To: Guest Services Manager & Rooms Division Manager

Position Summary: Manage incoming telephone communications and facilitate connections to guest accommodations, personnel, or departments via the PBX system.

Key Responsibilities:

  • Respond to telephone inquiries and warmly welcome potential guests, utilizing clear and articulate English communication. Actively listen to callers to comprehend their questions and requests.
  • Document all wake-up call requests accurately.
  • Provide detailed information regarding hotel amenities and services to guests.
  • Understand the appropriate procedures for handling emergency calls.
  • Maintain accurate records of all incoming calls.
  • Promote the offerings of Blue Harbor Resort & Conference Center along with brand-specific marketing initiatives.
  • Address inquiries related to hotel facilities, services, airline collaborations, local attractions, and directions. Be knowledgeable about and communicate relevant deposit and guarantee policies as needed.
  • Adhere to attendance policies and maintain regular availability for work.
  • Carry out any additional job-related tasks as assigned.
  • Availability to work on weekends is required.

Physical Requirements:

  • Ability to lift items weighing up to 10 lbs.
  • Capability to sit or stand for extended periods.


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