Guest Reservations Specialist
2 months ago
Position: Reservations Agent
Supervision: Reports to Guest Services Manager & Rooms Division Manager
Role Summary: The Reservations Agent is responsible for managing telephone inquiries with a warm and professional demeanor. This role involves utilizing effective sales strategies to secure and process reservations for guest accommodations, ensuring adherence to the quality standards set by Blue Harbor Resort & Conference Center.
Key Responsibilities:
- Respond to incoming calls and warmly welcome potential guests, employing clear and articulate English communication. Actively listen to understand their inquiries and requests, providing precise information regarding room availability, types of accommodations, transportation options, rates, and more.
- Promote the Blue Harbor Resort & Conference Center along with specific marketing initiatives.
- Allocate reservations based on guest preferences and current availability.
- Communicate and verify essential information, including confirmation numbers, to callers. Efficiently input and retrieve data using a computerized reservation system.
- Address inquiries related to hotel amenities, services, airline partnerships, local attractions, and directions. Clearly explain applicable deposit and guarantee policies as needed.
- Manage guest complaints with professionalism and negotiate solutions, such as alternative accommodations when necessary.
- Adhere to attendance policies and maintain regular availability for work.
- Perform additional job-related tasks as assigned.
- Availability to work on weekends is required.
Physical Requirements:
- Ability to lift items weighing up to 10 lbs.
- Capability to sit or stand for extended periods.
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