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Motor Vehicle Customer Support Specialist

2 months ago

Sheboygan, Wisconsin, United States State of Wisconsin Full time
Overview

Utilize your exceptional customer service and communication abilities to deliver vital services to the residents of Wisconsin as a DMV Customer Service Representative with the Wisconsin Division of Motor Vehicles (DMV).

The Wisconsin Division of Motor Vehicles (DMV) is looking to fill a part-time DMV Customer Service Representative role.

WisDOT offers a rewarding work environment along with a competitive benefits package that includes:
  • Generous leave time starting with at least 3.5 weeks of paid leave, 9 paid holidays, and 130 hours of sick leave that rolls over annually. Please note that paid leave is prorated for part-time employees.
  • Affordable health, vision, and dental insurance options (health plans starting at just $39/month for individual coverage and $97/month for family coverage after two months of employment).
  • A robust pension plan with employer contributions and lifetime retirement benefits, plus an optional tax-advantaged 457 retirement savings plan.
  • Participation in the Well Wisconsin Wellness Program.
  • Access to a free and confidential employee assistance program offering various resources and professional consultation services to support health and well-being.
  • Use our Total Rewards Calculator to evaluate the comprehensive value of our benefits package.
We are committed to inclusivity, celebrating diverse religious holidays and cultural observances, and providing flexibility for using paid time off for such occasions. For further information about WisDOT, please visit our website.

The Wisconsin Department of Transportation is dedicated to creating innovative transportation solutions through exceptional service. We uphold values of Integrity, Diversity, Excellence, and Accountability.

Position Overview

This part-time DMV Customer Service Representative position is based at a customer service center and involves direct customer interaction regarding driver licensing and vehicle registration. Responsibilities include issuing driver's licenses, ID cards, instruction permits, motor vehicle registrations, vehicle titles, and license plates. The role also entails determining and collecting appropriate fees from customers and assisting those who require identification for voting purposes. In addition to in-person duties, this position may involve online processing and responding to public inquiries via phone.

This role is expected to require 28 hours of work per week, typically structured as 4 seven-hour days, with potential for flexible scheduling.

Compensation Details

This position falls within a specific pay schedule, starting at $21.66/hour, with a $1.40/hour increase after one year of satisfactory performance. Advancement to the Advanced level typically occurs after 18 months of service, with a minimum pay of $25.32/hour. Saturday shifts may be required, with an additional $0.80/hour for all Saturday hours worked. A 12-month probationary period is mandatory. Pay for current state employees will align with the existing State Compensation Plan.

Job Requirements

WisDOT does not sponsor work visas. Any appointment will depend on the applicant's ability to demonstrate valid work status in the United States.

Prior to any appointments for positions filled from this announcement, candidates may undergo a comprehensive criminal background check, which may include FBI fingerprinting.

Possession of a valid driver’s license or the ability to obtain one within 6 months of hire is required for positions that involve driver license examining. Positions performing these functions have the potential to earn no less than $27.37/hour after a specified period.

This position may involve regular travel from a headquarters office to various locations during the work week to provide motor vehicle services to the public or may require occasional travel to local public or technical schools to deliver the described services.

This recruitment may be utilized to fill similar vacancies for the upcoming months.

Qualifications

Qualified candidates will possess experience in the following areas:
  • Identifying and resolving issues for customers in a face-to-face service role.
  • Reading and interpreting laws, regulations, policies, procedures, or other complex documents.
  • Utilizing computers and software programs to complete customer transactions.
Additionally, well-qualified applicants will have experience in one or more of the following:
  • Multi-tasking while ensuring accuracy in their work.
  • Working in a customer service-focused role.
  • Handling cash transactions.
Application Process

To apply, click "Apply for Job" to initiate the application process. You will need to access your existing account or create a new one if you do not have an account. Once logged in, follow the outlined steps to submit your application.

Please note: only a resume is required to be submitted with your application. Ensure your resume outlines your education, training, and experience relevant to the qualifications listed in the job announcement.

Your application materials are crucial in the evaluation process to determine your qualifications for the role. For guidance on developing your application materials, click here . For more information on the selection process and how the State of WI ensures fair treatment of all applicants, click here . Most applicants can summarize their background and experience in 1-3 pages. Any resumes exceeding 10 pages will not be considered beyond page 10. If a letter of qualifications is required, the same limit applies.

Permanent classified state employees eligible for consideration (transfer or voluntary demotion) should complete the application process as described above by the stated deadline.

Submitted materials will be reviewed by a panel of job experts, and the most qualified candidates will be invited to participate in the next step of the selection process. For inquiries related to the job and application process, please refer to the provided resources.

Application Deadline

The application deadline is set for 11:59 PM on the specified date.