Customer Service Representative

3 days ago


Lancaster, Kentucky, United States Windstream Full time
About the Role

Windstream is seeking a highly skilled Customer Service Technician to join our team. As a Customer Service Technician, you will play a vital role in representing our leading telecommunications brand and connecting customers to the products they value.

Key Responsibilities
  • Install and repair residential and business communications services, including telephone, internet, and video.
  • Train and work with tools and test equipment to provide service of multiple different technologies and network designs.
  • Recommend products and services that resolve customers' communications needs.
  • Work in both buried and aerial plant, requiring pole climbing and ladder skills.
  • Safely operate and maintain clean and organized company service vehicles.
  • Work in both inside and outside environments.
  • Complete necessary safety training and follow safety standards and regulations.
Requirements
  • Basic technology and math skills.
  • Valid driver's license and safe driving record.
  • Ability to distinguish colors in use of color-coded cable.
  • Ability to use equipment with maximum load capacity of 275lbs.
  • Ability to lift up to 50lbs, capable of working aloft.
  • Ability to successfully complete required safety training.
  • Ability to work assigned schedules and extended hours, including day, evening, weekend, and holiday hours.
  • Ability to respond to after-hour callouts.
  • High School Degree or GED equivalent.
  • Customer service or sales experience.
  • Certifications or training directly related to the position.
  • Two-year technical degree in computers or electronics, or the equivalent in work experience.
Physical Demands

The physical demands of this role include:

  • Standing continuously: 67-100%
  • Walking continuously: 0%
  • Sitting occasionally: 0-33%
Equipment Used

The equipment used in this role includes:

  • Test equipment
  • Ladders
  • Climbing hooks
  • Hand and power tools
  • Van
Benefits

Windstream offers a comprehensive benefits package, including:

  • Medical, dental, and vision insurance plans
  • 401K plan
  • Health and flexible savings account
  • Life and AD&D, spousal life, and child life insurance plans
  • Educational assistance plan
  • Identity theft, legal, auto, and home insurance

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