Front Desk Representative
4 weeks ago
Job Title: Front Desk Agent
Job Summary:
We are seeking a highly motivated and organized Front Desk Agent to join our team at Remington. As a Front Desk Agent, you will be responsible for providing exceptional customer service to our guests, ensuring a smooth and efficient check-in and check-out process, and maintaining a clean and organized front desk area.
Responsibilities:
* Greet and communicate cordially with guests, promptly and professionally checking them in and out of the hotel
* Assist in pre-registration and blocking of reservations when necessary
* Promptly, accurately and efficiently know how and where to post all charges
* Have complete working knowledge of Front Office computer or manual system, including all daily transactions and those which are not performed often
* Accurately manage cash handling, including receiving cash, checks and credit card information from guests for payment of hotel charges and making change correctly
* Review any reservations with special requests and work to block rooms accordingly
* Have knowledge of hotel rates, discounts and how to handle each
* Have working knowledge of reservations and procedures, including how to take same day reservations
Requirements:
* High work ethic and self-initiative
* May be required to work varying schedules to include nights, weekends, and holidays
* Someone who enjoys working as and being part of a team that provides great experiences for our Guests
Work Environment:
Our hotel is located in a prime area, offering a unique blend of urban style and natural beauty. Our guests enjoy the newly renovated lobby, restaurant, and bar, along with the advantages of a free airport shuttle and a prime location near the JAXPORT cruise terminal and other popular local attractions.
What We Offer:
* Competitive salary and benefits package
* Opportunities for career growth and development
* A dynamic and supportive work environment
If you are a motivated and organized individual who is passionate about providing exceptional customer service, we encourage you to apply for this exciting opportunity.
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